During the first half of 2010, AMC achieved triple digit
revenue growth in two of their newer product offerings - the AMC Application
Adapter for Salesforce and the AMC Telephony Connector for Cisco IPCC Express.
AMC's success with their AMC Application Adapter for Salesforce, which manages
real-time information exchange and allows contact center agents using Salesforce
CRM to enjoy enhanced contact center functionality that allows them to manage
all types of customer interactions more efficiently, is gaining visibility
within the Salesforce community. AMC is one of only a dozen applications listed
on the Salesforce appexchange site offering certified telephony integration into
Salesforce CRM. In addition, AMC offers their product on a subscription based
license approach to align to the Salesforce licensing model.
Growth in sales of the AMC Telephony Connector for Cisco
IPCC Express signifies AMC's continued expansion into the smaller to medium
sized businesses. Cisco IPCC Express Edition meets the needs of departmental,
enterprise branch, or small to medium-sized companies that need easy-to-deploy,
easy-to-use, highly available, and sophisticated customer interaction management
for 1 to 300 agents. Companies today, regardless of size, are realizing the
importance of maximizing efficiency and productivity to deliver superior levels
of customer service and the AMC MCIS product suite allows them to meet these
goals.
During the first half of 2010, AMC saw a resurgence of
sales activity in the US. Over 80% of new business came from companies in the
US. "As the US continues moving towards the gradual upturn in the economy,
businesses are placing a heavy focus on agent productivity and operational
efficiency. The AMC multi-channel integration suite allows businesses to meet
these goals while continuing to deliver excellent customer service to their end
clients," stated Anthony Uliano, President and CTO of AMC.
The first half of 2010 also included significant investment
in partner certifications. AMC completed 10 certifications, including
certifications against telephony platforms of Nortel CCT7, Avaya AIC and Avaya
AES, as well as one CRM platform - Microsoft Dynamics CRM. Microsoft and Avaya
certifications allowed AMC to maintain Gold status partnership level in
Microsoft Dynamics CRM partner program as
well as Avaya's Dev Connect program for 2010. AMC was among the first to
certify on the Avaya NES 7.0 Platform. "AMC strongly values the importance of
maintaining existing and conducting new platform certifications with all of our
partners. This allows AMC to continue to be one of only a few vendors offering
end to end certification on all of our products," stated Anthony Uliano,
President and CTO of AMC.
About AMC Technology
AMC Technology, L.L.C. is a leading provider of telephony
and multi-channel CRM integration. Founded in 1995, AMC Technology is listed as
one of the Inc. 500 fastest-growing private companies in the U.S. Used every day
by thousands of call center agents around the globe, AMC’s pre-packaged MCIS™
product is certified against leading CRM applications such as
SAP,
Oracle Siebel and
PeopleSoft CRM,
Salesforce.com, and
Microsoft and leading contact center
solutions such as
Avaya,
Cisco,
Aspect, and
Nortel. Please visit
www.amctechnology.com, contact
sales@amctechnology.com or call +1 (804)
419-8600.
All other product and service names mentioned are the
trademarks of their respective companies.
