AMC Technology Announces Migration Protection Plan for
Customers
Program Designed in Response to Dynamic Market Conditions
Richmond, VA -
August 19, 2009 -
AMC Technology, L.L.C.,
a leading provider of multi-channel integration solutions for contact centers,
today announced
the launch of a Migration Protection program to allow customers using its
flagship product, the
Multi-Channel Integration Suite (MCIS™),
to modify their AMC licenses at a discounted cost. This latitude will allow AMC
customers to support any future changes they make to their contact center
architecture without jeopardizing their existing CRM integration.
MCIS enables contact centers to seamlessly connect a variety of
communications channels with leading business applications such as SAP CRM,
Oracle Siebel CRM, Microsoft Dynamics CRM and Salesforce CRM. Because MCIS
supports every combination of these CTI and CRM applications, AMC customers have
the flexibility to respond to industry conditions by migrating their AMC
licenses to new technologies, on either side of the integration, with minimal
downtime and professional services required. Contact center customers
considering a move to software-as-a-service (SaaS) for CRM or implementing new
CTI options can make those decisions secure in the knowledge that their CRM
integration will still be supported.
The new program applies to AMC products in general availability today and goes
into effect immediately. All AMC customers are eligible, and new customers can
change their licenses one time within the first year of purchase at no charge.
Beyond the first twelve months, discount levels for the protection plan are
based on the length of time elapsed since the licenses were purchased, with
larger reductions available for customers with older licenses. AMC customers
interested in the Migration Protection plan can contact their account manager at
800-390-4866 or send an email to
sales@amctechnology.com.
“Our customers have seen consolidation in the enterprise contact center space
and are looking to protect their technology investment,” stated Anthony Uliano, President and CTO of AMC
Technology. “With our support of every major CRM and Contact Center
integration, providing a migration protection plan affords our customers the
flexibility they need in this volatile time.”
About AMC
Technology
Founded in 1995,
AMC Technology, L.L.C. is a leading provider of telephony and multi-channel CRM
integration. Used every day by thousands of contact center agents around the
globe, AMC's MCIS product is certified against leading CRM
applications such has
Microsoft Dynamics CRM,
Oracle Siebel,
PeopleSoft CRM,
salesforce.com, SAP and leading contact center solutions such as Aspect,
Avaya, Cisco and Nortel. Please visit
http://www.amctechnology.com
, contact
sales@amctechnology.com or call +1 (800) 390-4866.
Multi-Channel
Integration Server and MCIS are trademarks of AMC Technology, L.L.C. All other
product and service names mentioned are the trademarks of their respective
companies.
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Press Contact:
Amy Taggart
Sr. Marketing Specialist
804-419-8611
