AMC Technology Receives 2009 CRM Excellence Award from
Customer Interaction Solutions Magazine
AMC Application Adapter for Microsoft® Dynamics CRM Singled
Out for Helping Clients Improve CRM
Richmond, VA -
April 23, 2009 -
AMC Technology, L.L.C.,
a leading provider of multi-channel integration solutions for contact centers,
announced today that Technology Marketing Corporation (TMC)'s
Customer Interaction Solutions®
magazine has
named the
AMC Application Adapter for Microsoft Dynamics CRM
as a recipient of a 2009 CRM Excellence Award. Customer Interaction Solutions
has been the premier publication in the CRM, contact center and teleservices
industries since 1982.
This selection represents the third time that AMC Technology has been chosen to
receive the CRM Excellence Award.
The AMC
Multi-Channel Integration Suite™, which includes
the AMC Application Adapter for Microsoft Dynamics CRM, provides
vendor-certified, pre-packaged CRM integration for contact center systems that
streamline the agent desktop and increase efficiency. As a
Microsoft Gold Certified ISV Partner, AMC has
built a server-based integration that delivers seamless connectivity with
leading contact center solutions from
Aspect,
Avaya,
Cisco,
Nortel and more. With this integration, agents can
place, receive and transfer customer interactions with full, real-time access to
Microsoft CRM customer data in a single desktop window.
“We are proud to accept this award for our Microsoft CRM integration,” stated
Anthony X. Uliano, President and CTO. “It reflects our commitment to our
relationship with Microsoft and our focus on building a unified business
communications platform.”
“AMC
Technology has demonstrated to the editors of Customer Interaction Solutions
that their products and services have substantially improved the processes of
their clients’ businesses by streamlining and facilitating the flow of
information needed for companies to retain their most precious asset...their
customers,” said Nadji Tehrani, founder and chairman of TMC, publishers of
Customer Interaction Solutions.
Based on hard data, The CRM Excellence Award relies on facts and numbers
demonstrating the improvements that the winner’s product has made in a client’s
business. The Tenth Annual CRM Excellence Award winners have been chosen on the
basis of their product or service’s ability to help extend and expand the
customer relationship to become all encompassing, covering the entire enterprise
and the entire lifetime of the customer.
The 2009 CRM Excellence Award winners can be found in the May and June 2009
issues of
Customer Interaction Solutions magazine.
About AMC Technology
Founded in 1995, AMC Technology, L.L.C. is a leading provider of telephony and
multi-channel CRM integration. Used every day by thousands of contact center
agents around the globe, AMC’s pre-packaged MCIS™ product is certified against
leading CRM applications such as
Microsoft Dynamics CRM,
Oracle Siebel,
PeopleSoft CRM,
Salesforce.com, and
SAP and leading contact center solutions such as
Aspect,
Avaya,
Cisco,and
Nortel. Please visit
www.amctechnology.com, contact
sales@amctechnology.com or call +1 (800) 390-4866.
Multi-Channel Integration Server and MCIS are trademarks of AMC Technology,
L.L.C. All other product and service names mentioned are the trademarks of their
respective companies.
About Customer
Interaction Solutions
Since
1982,
Customer Interaction Solutions
(CIS) magazine has been the voice of the call/contact center, CRM and
teleservices industries. CIS magazine has helped the industry germinate, grow,
mature and prosper, and has served as the leading publication in helping these
industries that have had such a positive impact on the world economy to continue
to thrive. Through a combination of outstanding and cutting-edge original
editorial, industry voices, in-depth lab reviews and the recognition of the
innovative leaders in management and technology through our highly valued
awards, Customer Interaction Solutions strives to continue to be the publication
that holds the quality bar high for the industry. Please visit
www.cismag.com.
About TMC
Technology
Marketing Corporation (TMC) is an integrated global media company helping our
clients build communities in print, in-person and online.
TMC publishes
Customer Interaction Solutions,
INTERNET TELEPHONY,
Unified Communications,
and
IMS Magazine.
TMCnet, TMC's Web site, is the leading source of news and articles for the
communications and technology industries. According to Quantcast*, TMCnet
reaches nearly one million U.S. unique visitors each month. TMCnet serves as
many as three million unique visitors globally each month according to Webtrends.
TMC is also the first publisher to test new products in its own on-site
laboratories, TMC Labs. In addition, TMC produces
INTERNET TELEPHONY Conference & EXPO,
and
Call Center 2.0 Conference.
(*Quantcast is an independent Web site that monitors U.S. Web traffic)
For more
information about TMC, visit
www.tmcnet.com.
AMC Technology Press Contact:
Amy
Taggart
Sr.
Marketing Specialist
804-915-0511
TMC Contact:
Jan Pierret
TMC
203-852-6800 ext. 228
Email
jpierret@tmcnet.com
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