AMC Technology Launches Software Donation Program for
Nonprofit Organizations
Full CRM Integration Functionality Available for Charitable
Contact Centers
Richmond, VA -
April 2, 2009 -
AMC Technology, L.L.C.,
a leading provider of multi-channel integration solutions for contact centers,
today announced
the creation of a donation program to provide its
flagship product, the
Multi-Channel Integration Suite (MCIS™),
to qualifying nonprofit organizations.
MCIS enables contact centers to seamlessly connect a variety of
communications channels with leading business applications such as SAP CRM,
Oracle Siebel CRM, Microsoft Dynamics CRM and Salesforce CRM. As a result,
contact center agents for these nonprofits will be able to manage their
interactions – including phone calls, chats and email - with full, real-time
access to contact information in a single desktop window. Subsequent increases
in efficiency will allow participating charitable organizations to reach more
people more quickly without negatively impacting their existing technology
infrastructure.
The new initiative represents an annual allocation of $500,000 in software
licenses for use by groups with a 501(c)(3) designation. No formal application
is required, and nonprofit
organizations interested in joining the program should contact AMC at
800-390-4866 or send an email to
sales@amctechnology.com.
“AMC is happy to have reached a point where donating our software to charitable
organizations is possible,” stated Anthony Uliano, President and CTO of AMC
Technology. “We’re trying to give back to organizations that have given so much
themselves.”
About AMC
Technology
Founded in 1995,
AMC Technology, L.L.C. is a leading provider of telephony and multi-channel CRM
integration. Used every day by thousands of contact center agents around the
globe, AMC's pre-packaged MCIS product is certified against leading CRM
applications such has
Microsoft Dynamics CRM,
Oracle Siebel,
PeopleSoft CRM,
salesforce.com, SAP and leading contact center solutions such as Aspect,
Avaya, Cisco and Nortel. Please visit
http://www.amctechnology.com
, contact
sales@amctechnology.com or call +1 (800) 390-4866.
Multi-Channel
Integration Server and MCIS are trademarks of AMC Technology, L.L.C. All other
product and service names mentioned are the trademarks of their respective
companies.
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Press Contact:
Amy Taggart
Sr. Marketing Specialist
804-915-0511
