AMC Technology to Present Cisco Contact Center Integration with Leading CRM
Applications at Cisco Live! 2008
Orlando, FL – June 19, 2008
- AMC Technology, a leading provider of multi-channel integration solutions for
contact centers, will discuss Cisco integration with CRM applications in their
exhibit booth #341 at Cisco Live! 2008 in the Orange County Convention Center.
Visitors to this Cisco Networkers show will learn about AMC’s Multi-Channel
Integration Suite™ (MCIS™). MCIS provides pre-certified out-of-the-box software
to integrate Cisco contact centers with CRM applications including
SAP,
Oracle
Siebel
and
PeopleSoft
CRM,
Microsoft
Dynamics CRM,
salesforce.com,
and
Remedy Help
Desk.
Additional adapters scheduled for 2008 include Siebel On-Demand and Oracle
eBusiness Suite CRM.
“We are proud of our strong relationship with Cisco and its distribution
partners and we want to continue to assist them in selling more contact center
seats,” stated Paul Nussbaum, VP Marketing of AMC Technology, L.L.C. “Our
Certified MCIS solution enables turn-key CRM integration to Cisco platforms.”
AMC allows
call center
agents
to offer more efficient and personalized customer service. With MCIS contact
centers can improve call management and enable full CTI functionality inside
their CRM desktop including soft-phone controls, caller identification, IVR
entered data, and screen population. Agents can place, receive, and transfer
customer interactions with full, real-time access to CRM customer data, and call
center events can be automatically entered into the CRM system for detailed
analytics.
AMC has a long history of working with Cisco. As a Cisco Technology Developer
Partner, AMC provides solutions for Cisco Computer Telephony Integration (CTI),
Cisco Intelligent Contact Management (UICM), Cisco IP Contact Center Express (UCCX),
Enterprise (UCCE), and more.
About Cisco Live! 2008
Choose from hundreds of hours of technical training. Update your professional
certifications. Solve your networking challenges directly with top Cisco
engineers. Experience the latest call center solutions from Cisco and AMC. AMC
is exhibiting at booth #341. Also look for the AMC advertisement and a brief
news article highlighting AMC in Telecom Reseller News and the Cisco Tribune.
About the AMC Cisco Partnership
AMC Technology, L.L.C. (www.AMCTechnology.com)
is a leading provider of telephony and multi-channel CRM integration. Founded in
1995, AMC Technology is listed as one of the Inc. 500 fastest-growing private
companies in the U.S. Used every day by thousands of call center agents around
the globe, AMC provides solutions for
Cisco Customer
Voice Portal, Cisco Unified ICM, Cisco Unified Contact Center,
and more. Questions? Ask AMC! E-mail
Info@AMCTechnology.com
or call +1 804 327-0170
# # #
All other product and service names mentioned are the trademarks
of their respective companies.
