AMC Technology to Exhibit at INNUA Global Connect 2008 Show
Grapevine, TX – May 28, 2008
- AMC Technology will exhibit at the International Nortel Networks Users
Association (INNUA) Global Connect 2008 trade show in booth #418 on June 1-4,
2008 at the Gaylord Texan Resort and Convention Center in Grapevine, TX.
Visitors will learn about AMC’s latest entry into the Global Connect Innovation
Award Program, the AMC Multi-Channel Integration Suite™ (MCIS™) Version 5.2.
MCIS provides pre-certified out-of-the-box software to integrate Nortel contact
centers with CRM applications including SAP, Oracle Siebel and PeopleSoft CRM,
Microsoft Dynamics CRM, Salesforce.com, and Remedy Help Desk. Additional
adapters scheduled for 2008 include Siebel On-Demand and Oracle E-Business; 11i,
12i.
With MCIS Version 5.2 contact centers can improve call management and enable
full CTI functionality inside their CRM desktop including soft-phone controls,
caller identification, IVR entered data, and screen population. Agents can
place, receive, and transfer customer interactions with full, real-time access
to CRM customer data, and call center events can be automatically entered into
the CRM system for detailed analytics.
AMC will also be discussing its long history of working with Nortel sales and
resellers as a Nortel Developer Partner with designated Nortel Select Products.
AMC provides solutions for Nortel Symposium Call Center Server, Nortel
Communications Control Toolkit (CCT), Nortel Business Communications Manager (BCM)
LAN CTE, and more. AMC solutions can be purchased directly or via Nortel, and
hold multiple global Nortel Compatible Product Certificates.
“We are proud of our strong relationship with Nortel and its resellers and we
want to continue to assist them in selling more contact center seats,” stated
Paul Nussbaum, VP Marketing of AMC Technology, L.L.C. “Our MCIS solution helps
Nortel customers reduce their contact center and CRM integration projects
timelines from months down to days.”
About INNUA’s Global Connect 2008
The INNUA
conference expects to draw close to 3,000 participants and more than 100
exhibitors, convening at Global Connect 2008 for four days of the most current
product information, education, and networking with other users. The Global
Connect Innovation Award Program recognizes and promotes new and innovative
technology in the telecom industry. AMC is sponsoring booth #418.
About AMC Technology
AMC Technology, L.L.C. is a leading provider of telephony and
multi-channel CRM integration. Founded in 1995, AMC Technology is listed as one
of the Inc. 500 fastest-growing private companies in the U.S. Used every day by
thousands of call center agents around the globe, AMC’s pre-packaged MCIS™
product is certified against leading CRM applications such as
SAP,
Oracle Siebel and
PeopleSoft CRM,
Salesforce.com, and
Microsoft and leading contact center solutions such as
Nortel. Please visit
http://www.amctechnology.com, contact
sales@amctechnology.com,
or call +1 (804) 327-0170.
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All other product and service names mentioned are the trademarks
of their respective companies.
