Public Services Company of Kuwait Chooses the AMC Technology Multi Channel Integration Suite to Integrate their Microsoft Dynamics CRM Application with their Nortel Contact Center
Richmond, VA – May 19, 2008 –
Xcel a project of Public Services
Company of Kuwait, dedicated to providing
Health Insurance, BPO and Contact Center outsourcing, and IT solutions to its
customers has selected the Multi Channel Integration Suite™ (MCIS™) from AMC
Technology to integrate their business critical CRM and Telephony Contact Center
Solutions to enable their outsourced contact center to more efficiently handle
customer requirements.
In order to complete their new, state-of-the-art outsourced contact center, Xcel,
Public Services Company chose the AMC MCIS for their integration of Microsoft
Dynamics CRM and their Nortel Contact Center 6.0 (CC 6.0).
“The launch of the comprehensive outsourced contact center, Xcel, demonstrates
the commitment of Public Services Company to the satisfaction of its clients,”
stated Eng. Bader Al-Enezi, GM and MD of Public Services Company.
“Through the use of state of the art technology, Public Services Company is
providing the finest customer experience and operational efficiency.” stated Dr.
Ehad Rahman, Xcel Contact Center Executive Director and Business Development
Consultant of Public Service Company.
AMC’s
MCIS has provided Public Services Company
with a pre-packaged, certified integration between
Microsoft Dynamics CRM and the Nortel CC 6.0.
This solution helps improve agent responsiveness, by providing a screen pop with
customer essential information at their fingertips.
“We are proud to be selected for
this business critical integration for Public
Services Company,” stated Anthony Uliano, President and CTO of AMC
Technology, L.L.C. “We are also pleased with the market interest in our
Multi Channel Integration Suite.”
About Public Services Company
The Public Services
Company was founded in 1996 as a Kuwait Closed Shareholding Company owned
mostly by government institutions with a paid-up capital of KD 3,000,000. In
June 2003, PSC’s organization structure was changed as the Kuwait Finance House
(with 80% share) and Al-Awqaf Foundation (with 20% share) joined together to run
its business operations.
PSC’s
multi-tiered approach to client engagement is dedicated to providing both
business-to-consumer (B2C) and business-to-business (B2B) programs in various
fields such as Health Insurance, BPO and Contact Center outsourcing, IT
solutions and others. PSC has developed industry-specific competencies that
allow it to respond to unique demands and opportunities in specific markets,
aligning its solutions as closely as possible with its clients’ business goals.
About AMC Technology
AMC Technology, L.L.C. is a leading provider of telephony and multi-channel CRM
integration. Founded in 1995, AMC Technology is listed as one of the Inc. 500
fastest-growing private companies in the U.S. Used every day by thousands of
call center agents around the globe, AMC’s pre-packaged MCIS™ product is
certified against leading CRM applications such as
SAP,
Oracle Siebel and
PeopleSoft CRM,
Salesforce.com, and
Microsoft and leading contact center solutions such as
Avaya,
Cisco,
Aspect, and
Nortel. Please visit
www.amctechnology.com, contact
sales@amctechnology.com or call +1 (804) 327-0170.
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