AMC Technology Announces it has Achieved Certification From SAP on Seven Additional Connectors
Richmond, VA – May 14, 2008 –
AMC Technology, L.L.C., a provider of multi-channel interaction management
solutions for contact centers, announced today that seven additional Connectors
for its MCIS™ 5.2 product recently achieved “Certified for SAP NetWeaver®”
status from SAP AG for the interaction center capabilities integrated with the
SAP® Customer Relationship Management (SAP CRM) application.
The recently certified connectors include six connectors that integrate with SAP
CRM via the SAP integrated communications interface: AMC Telephony Connector for
Cisco ICM 5.2, AMC Telephony Connector for Envox CT Connect 5.2, AMC Telephony
Connector for AES 5.2, AMC Telephony Connector for AIC 5.2, AMC Telephony
Connector for Nortel CCT 5.2 and AMC MCIS WebChat 5.2. Also certified is the AMC
MCIS Telephony Channel 5.2 connector that integrates with SAP CRM via the
SAPphone interface.
“Achieving this latest round of certified integration with SAP solutions
demonstrates our continued dedication to support SAP solutions and our customer
base,” stated Anthony X. Uliano, President/CTO, AMC Technology. “Our
partnerships with Aspect, Avaya, Cisco, Envox and Nortel have also been strong,
and we will continue to develop products that will enhance the CRM experience.”
These seven newly achieved certifications come as part of a long line of
certifications for AMC products. This ongoing commitment to achieving certified
integration with SAP solutions means that AMC’s Connectors provide seamless
integration across a variety of CTI platforms, giving customers strong choices
for their CRM and call center integration needs.
About AMC Technology
AMC Technology, L.L.C. is a leading provider of telephony and multi-channel CRM
integration. Founded in 1995, AMC Technology is listed as one of the Inc. 500
fastest-growing private companies in the U.S. Used every day by thousands of
call center agents around the globe, AMC’s pre-packaged MCIS™ product is
certified against leading CRM applications from vendors such as
SAP,
Oracle Siebel
and
PeopleSoft CRM,
Salesforce.com,
and
Microsoft
and leading contact center solutions such as
Aspect,
Avaya,
Cisco
and
Nortel.
Please visit
www.amctechnology.com,
contact
sales@amctechnology.com
or call +1 (804) 327-0170.
# # #
SAP, SAP NetWeaver and all SAP logos are trademarks or registered
trademarks of SAP AG in Germany and in several other countries.
All other product and service names mentioned are the trademarks
of their respective companies.
