Sloan Valve Chooses an AMC Technology Software Subscription to Integrate their
SAP CRM with their Cisco IPCC Enterprise Contact Centers
Richmond, VA – April 8, 2008 –
AMC Technology, L.L.C.,
a leading provider of multi-channel integration solutions for contact centers
announced today that
Sloan Valve Company, has selected a software
subscription from AMC Technology to integrate their business critical CRM and
Call Center Solutions. Sloan Valve Company is a leading manufacturer of
water-efficient plumbing systems.
Sloan Valve chose the AMC
Multi-Channel Integration Suite™ (MCIS™)
to integrate
SAP™ Customer Relationship Management
(CRM) Webclient with a
Cisco IPCC Enterprise contact center. The subscription order is for an
enterprise deployment to be used in their 25 agent contact center.
AMC’s subscription for MCIS software has provided Sloan Valve with a
pre-packaged, certified integration between SAP CRM and the Cisco IPCC Contact
Center. This solution helps collect interaction details in SAP and provide
screen pops to agents for incoming calls resulting in a better customer
experience.
“The integration of these two applications is exactly what we needed to improve
our response times,” states Dan Arlt, IT Program Manager, of Sloan Valve. “We
now have greater operational efficiency within our contact center.”
“We are pleased that Sloan Valve has chosen a turnkey AMC Technology software
product for the integration of SAP CRM with their contact center and telephony
systems,” stated Anthony X. Uliano, President and CTO of AMC Technology, L.L.C.
“AMC’s strong partnership and extensive vendor certifications with both SAP and
Cisco make us an excellent choice for such deployments.”
About Sloan Valve
Sloan Valve Company is a world leading manufacturer of water-efficient plumbing
systems and has been in operation since 1906. Headquartered in Franklin Park,
Illinois, the family-owned company manufactures plumbing products and systems
for commercial, industrial and institutional markets worldwide.
About AMC Technology
AMC Technology, L.L.C. is a leading provider of telephony and multi-channel CRM
integration. Founded in 1995, AMC Technology is listed as one of the Inc. 500
fastest-growing private companies in the U.S. Used every day by thousands of
call center agents around the globe, AMC’s pre-packaged MCIS™ product is
certified against leading CRM applications such as
SAP,
Oracle Siebel and
PeopleSoft CRM,
Salesforce.com, and
Microsoft and leading contact center
solutions such as
Avaya,
Cisco,
Aspect, and
Nortel. Please visit
www.amctechnology.com, contact
sales@amctechnology.com or call +1
(804) 327-0170.
Press Contact:
Sue Willis, AMC Technology
Marketing Specialist
suzanne.willis@amctechnology.com
+1 (804) 915-0511
