AMC Announces Results Summary for 2007 including
37% Growth in Closed Deals
and Continued Product Investment
Richmond, VA – February 26, 2008 – AMC Technology, LLC, a leading
provider of multi-channel interaction management solutions, today reported
results for 2007 that included 37%
growth in closed deals over total 2006 results with deployments in 15 countries and continued expansion of their multi channel
management suite offerings.
Throughout 2007, AMC
continued to focus on a long-term growth strategy, which again delivered record
results. Last year, AMC received new and add on orders from 37 enterprise
customers, including Vorwerk, TNT Post, and Marstons. Deployments
spanned 15 different countries. “AMC continued to make significant investments
in our customers, partners, employees, and our solutions” stated Anthony Uliano,
President and CTO of AMC. “Our presence is growing across the globe and that is
allowing AMC to gain significant momentum as the leader in multichannel
integration for CRM solutions around the world. ”
AMC expanded their multi
channel management suite by introducing new functionality to support
salesforce.com™, Microsoft™ CRM, and Cisco™ IPCC Express (also known as UCCX™).
AMC also began offering subscription based licensing for all of their products,
responding to the growing demand in the marketplace. By supporting our
customers’ choice between perpetual and subscription-based licensing, our
customers can more easily meet their ROI requirements for their CRM and Call
Center implementations.
During 2007, AMC again made
significant investments in product certifications. “Customers continue to demand
certified product solutions instead of custom projects” stated Paul Nussbaum, VP
of Marketing of AMC. “AMC is the world leader in certified contact center
products. Our certifications combined with 13 years of contact center
experience make AMC a great partner to team with.”
AMC’s ongoing commitment
to validate all products with both CRM and CTI platforms reduces risks for
customers and provides them with a fully certified, end-to-end solution. Our
veteran product offerings, including the AMC Application Adapter for SAP and
Telephony Connector for Cisco IPCC Enterprise (also known as UCCE™), gained
significant wins and strengthened AMC’s presence in the SAP contact center
integration market.
AMC’s industry success was
further validated by the receipt of Customer Interaction Solutions Magazine’s
“CRM Excellence” award in May, followed in August by selection to Inc 500’s
Fastest Growing Private companies. It was the second time AMC received each of
these prestigious awards.
The AMC Multi-Channel
Integration Suite ™ uniquely qualifies AMC to provide real-time connectivity
between leading CRM applications and contact center solutions. Through its open
architecture, contact centers can create a true multi-channel, multi-vendor
contact center.
About AMC Technology
AMC Technology, LLC is a leading provider of telephony and
multi-channel CRM integration. Used every day by
thousands of call center agents around the globe, AMC’s pre-packaged MCIS™
product is certified against leading CRM applications such as
SAP,
Oracle Siebel and
PeopleSoft CRM,
Salesforce.com, and
Microsoft and leading contact center solutions such as
Avaya,
Cisco,
Aspect, and
Nortel. Please visit
www.amctechnology.com, contact
sales@amctechnology.com or call +1 (804) 327-0170.
Press Contact:
Paul Nussbaum, AMC Technology
VP Marketing
Paul.Nussbaum@amctechnology.com
+1 (804) 915-0520
