TNT Post Chooses an AMC Technology Software Subscription to
Integrate their SAP CRM with their Nortel Contact Centers
Richmond, VA – February 4 , 2008 –
TNT Post, which delivers an extensive range of service for mail needs to its
customers by providing the most reliable and efficient solutions through
delivery networks, has selected a software subscription from AMC Technology to
integrate their business critical CRM and Telephony Contact Center Solutions at
multiple locations.
TNT Post chose the AMC
Multi-Channel Integration Suite™ (MCIS™) to integrate
SAP™ Customer Relationship Management (CRM) with a contact center provided
by
Nortel™ for their multi-site integration of SAP CRM 4.0 and their Nortel
Contact Center 6.0. The subscription order is for an enterprise deployment to be
used in production at multiple contact centers.
AMC’s subscription for MCIS software has provided TNT Post with a pre-packaged,
certified integration between SAP CRM and the Nortel Contact Center. This
solution helps collect interaction details in SAP and provide screen pops to
agents for incoming calls.
“We are proud to be selected for this business critical integration for TNT
Post,” stated Anthony X. Uliano, President and CTO of AMC Technology, L.L.C. “We
are also pleased with the market interest in our recently introduced
subscription based licensing option.”
About TNT Post
TNT Post processes 16 million postal items (including 350,000 parcels) each day
and delivers to 7.6 million addresses in the Netherlands. The company is
broadening its horizons internationally through acquisitions in Europe and Asia.
Services that transform electronic data into physical mail are becoming
increasingly important. TNT Post’s main business is mail: collecting, sorting,
transporting and delivering letters and parcels. The company also specialises in
data and document services, direct mail, e-commerce and international mail. TNT
Post employs some 58,000 people. For the first half year of 2007, TNT Post
reported sales of 2,081 billion euros. TNT Post is part of TNT N.V. TNT is
publicly listed on the stock exchange of Amsterdam. TNT recognizes its social
responsibility, and has formed partnerships with the United Nations World Food
Programme and the United Nations Environmental Programme to fight hunger and
pollution in the world.
About AMC Technology
AMC Technology, L.L.C. is a leading provider of telephony and multi-channel CRM
integration. Founded in 1995, AMC Technology is listed as one of the Inc. 500
fastest-growing private companies in the U.S. Used every day by thousands of
call center agents around the globe, AMC’s pre-packaged MCIS™ product is
certified against leading CRM applications such as
SAP,
Oracle Siebel and
PeopleSoft CRM,
Salesforce.com, and
Microsoft and leading contact center solutions such as
Avaya,
Cisco,
Aspect, and
Nortel. Please visit
www.amctechnology.com, contact
sales@amctechnology.com or call +1 (804) 327-0170.
Press Contact:
Paul Nussbaum, AMC Technology
VP Marketing
Paul.Nussbaum@amctechnology.com
+1 (804) 915-0520
