AMC Technology Re-Launches Popular Telephony, Contact Center, and CRM
Integration Webinar Series
Richmond, VA – December 20, 2007 –
AMC Technology, a leading provider of multi-channel integration solutions
for contact centers, has re-launched its popular free webinar series, with
topics centering on integrating contact centers with CRM applications.
Many companies today are looking for ways to get the most out of their CRM
application in order to work more effectively and deliver higher levels of
customer service. These webinars
are designed to provide real-world contact center experience and valuable
CRM integration information. Department managers, project managers, and line
of business owners will learn how to realize their business goals by achieving
their contact center goals. These webinars will discuss how all customer
centric organizations will be able to dramatically improve the customer service
experience, improve agent productivity and reduce the total cost of ownership
associated with all contact center integration projects.
Many of the webinars focus on a particular
CRM vendor or contact center vendor, which allows the audience to stay focused
on their particular situation. Within each of these kinds of webinars, attendees
will learn about the particular vagaries of pair-wise integration (integrating a
CRM from a specific vendor with a contact center solution from another specific
vendor) which will provide valuable down to earth information about their
particular situation. Finally, specific topics will be covered which can be
different from webinar to webinar; such as multi-channel, hosted solutions, and
web versus Windows clients.
Some Recently Added Dates and Topics include:
Jan 2, 15, and 31 “Integrating SAP into the Contact Center”
Jan 9 “Integrating Oracle PeopleSoft CRM into the Contact Center”
Jan 23 “Integrating Oracle Siebel CRM into the Contact Center”
“These webinars will provide valuable information to contact center managers who
want to learn how to get the most out of systems and applications they are
currently using,” said Larry Smothers, Global Partner Sales Manager at AMC.
To register for any upcoming webinars, or to view archived videos of previous
webinars, please visit
http://www.amctechnology.com/company/webinars.html
About AMC Technology
AMC Technology, LLC is a leading provider of telephony and multi-channel CRM
integration. Founded in 1995, AMC Technology is listed as one of the Inc. 500
fastest-growing private companies in the U.S. Used every day by thousands of
call center agents around the globe, AMC’s pre-packaged MCIS™ product is
certified against leading CRM applications such as
SAP,
Oracle Siebel and
PeopleSoft CRM,
Salesforce.com, and
Microsoft and leading contact center solutions such as
Avaya,
Cisco,
Aspect, and
Nortel. Please visit
www.amctechnology.com, contact
sales@amctechnology.com or call +1 (804) 327-0170.
Press Contact:
Sue Willis, AMC Technology
Marketing Specialist
Suzanne.willis@amctechnology.com
+1 (804) 915-0511
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