AMC Integration Study Can Help Customers Avoid Costly Contact Center and CRM Integration Pitfalls
Richmond, VA – December 14, 2007 –
AMC Technology, a leading provider of multi-channel integration
solutions for contact centers, aims to increase awareness of the importance of
getting technical expertise and analysis during the initial discovery phase of
CRM integration projects. For years, AMC has provided integration studies by
seasoned, technical Solutions Engineers to customers who want to take a
proactive approach in the early phases of their integration projects, which
allows them to avoid costly integration pitfalls.
Many
companies today want to enjoy the benefits of
contact center and CRM integration to work more effectively and deliver
higher levels of customer service, but
these integration projects involving communications systems and
CRM applications can have a high degree of risk and complexity. Typically, there
are unique business requirements that need to be met using a variety of systems
and infrastructure across multiple vendors. The analysis and planning phase of
these projects is critical to their ultimate success.
The AMC Integration Study provides a
high-level road map for the integration of communications systems including PBX,
IVR, CTI, email and web, with CRM applications. Through a series of interviews
and document reviews, the Solution Engineer (SE) conducting the study performs a
detailed exploration of the customer's technical and business environment. Based
on the findings, AMC develops an integration project roadmap that provides
recommendations, critical success factors, and time estimates. All of the
findings are presented in a single document for use in action planning.
“A professional Integration Study from AMC Technology can help
ensure the success of contact center and CRM integration projects,” said Paul
Martin, Senior SE at AMC. “No matter which certified solution is eventually
chosen to implement the integration, it makes sense to perform this
comprehensive, technical analysis before the project begins.”
To learn more about the costly pitfalls you can avoid with an AMC
Integration Study, or to request a quote, please contact a sales representative
at
sales@amctechnology.com or call +1 (804) 327-0170.
AMC also offers a free whitepaper containing 8 Best Practice
Checklists for busy managers tasked with the success of the project. Just visit
the AMC Resource Library at
http://www.amctechnology.com/products/resources.asp.
About AMC Technology
AMC Technology, LLC is a leading provider of telephony and
multi-channel CRM integration. Founded in 1995, AMC Technology is listed as one
of the Inc. 500 fastest-growing private companies in the U.S. Used every day by
thousands of call center agents around the globe, AMC’s pre-packaged MCIS™
product is certified against leading CRM applications such as
SAP,
Oracle Siebel and
PeopleSoft CRM,
Salesforce.com, and
Microsoft and leading contact center solutions such as
Avaya,
Cisco,
Aspect, and
Nortel. Please visit
www.amctechnology.com, contact
sales@amctechnology.com or call +1 (804) 327-0170.
Press Contact:
Sue Willis, AMC Technology
Marketing Specialist
Suzanne.willis@amctechnology.com
+1 (804) 915-0511
