Sony of Canada Completes Implementation of
AMC Technology’s Application Adapter for SAP CRM 5.0 WinClient
RICHMOND, VA –
November 6, 2006 -- AMC
Technology, L.L.C., a leading provider of multi-channel integration solutions
for contact centers, today announced Sony of Canada, Ltd. as their first
customer to complete implementation of AMC’s Application Adapter for SAP CRM 5.0
WinClient.
Introduced in September 2006, the Application Adapter enables
enhanced desktop functionality by allowing customers to use multi-channel
functionality with mySAP 5.0 Interaction Center WinClient.
“As part of the discovery phase in our upgrade to CRM 5.0, we
discovered that SAP no longer included the functionality in Interaction Center
WinClient we were using,” said Wayne Ground, CIO, Sony of Canada. “AMC
Technology’s Application Adapter for WinClient provided the product we needed
and allowed us to deploy CRM 5.0 exactly the way we wanted to.”
Sony Canada chose the AMC Multi-Channel Integration Suite™ in
January of this year to integrate mySAP™ Customer Relationship Management (CRM)
with their Avaya contact center systems to enhance service in their customer
support center located in Toronto, Canada.
“AMC continues to work hard to offer customers a variety of
product choices, including our new Application Adapter for SAP WinClient in CRM
5.0,” stated Anthony X. Uliano, President and CTO, AMC Technology. “I’m very
pleased that many customers, like Sony Canada, find value in our products.”
In addition to AMC Technology’s certified solutions for SAP
Interaction Center using SAP ICI or SAPphone, AMC now delivers a strong,
flexible, enhanced agent dashboard which provides even more advanced control
with real time multi-channel handling including telephony, e-mail and webchat.
This new solution leverages AMC’s Multi-Channel Integration Server™ (MCIS) and a
wide variety of connectors from leading CTI vendors.
About Sony of
Canada, Ltd.
Established in
1955, Sony of Canada Ltd. is a wholly-owned subsidiary of Sony Corporation of
Tokyo, Japan, a world leader in the manufacture and marketing of electronic and
computer products for consumer, business, electronics publishing and multimedia
applications on a global scale. With headquarters in Toronto, sales offices in
Vancouver and Montreal and distribution centres in Coquitlam, British Columbia,
and Whitby, Ontario, approximately 970 employees support 75 Sony stores and a
network of more than 3,000 authorized dealers across Canada.
Additional information is
available at
www.sony.ca
About AMC Technology
AMC Technology, L.L.C., is a
leading provider of multi-channel integration solutions that allow contact
centers to more efficiently manage all types of customer interactions and
deliver superior levels of customer service. AMC Multi-Channel Integration
SuiteTM
features an open architecture that easily, seamlessly integrates customer
relationship management (CRM) applications and contact center solutions. Used
every day by thousands of agents around the globe, our pre-packaged integration
solutions are deployed with leading CRM application providers including SAP,
Siebel, Oracle/PeopleSoft and Microsoft and leading contact center solution
providers including Avaya, Cisco, Nortel, and others. Reflecting 11 years of
experience with many of the world’s leading companies, our customers include
more than 85 innovative organizations that rely on AMC solutions to better serve
their customers. Founded in 1995, AMC Technology is a privately held software
development company headquartered in Richmond, Virginia. Additional information
is available at
www.amctechnology.com or by contacting Holly
D. Moloney, Marketing Specialist, at (804) 915-0511.
SAP, mySAP and all other SAP products and service names
mentioned herein are trademarks or registered trademarks of SAP AG in Germany
and several other countries. All other product and company names mentioned
herein are trademarks of their respective owners.
