AMC Technology Announces SAP®
Integration Certification
RICHMOND,
VA – November 6, 2006 - AMC Technology, L.L.C., a
provider of multi-channel interaction management solutions
for contact centers, announced today that it has
successfully achieved Integrated Communications Interface (ICI)
certification by SAP of its Telephony Connector for
Chrysalis Sonata CTI 1.0 for the interaction center
capabilities with mySAP™ Customer Relationship Management (mySAPTM
CRM).
“The latest integration
certification with SAP solutions demonstrates our continued dedication to the
SAP partnership and customer base,” stated Anthony X. Uliano, President/CTO, AMC
Technology. “Our partnership with Chrysalis has been strong and the Sonata CTI
platform is excellent.”
Chrysalis’ Sonata CTI platform
provides a suite of software applications that optimize contact center
performance. The Sonata CTI solution produces unparalleled financial returns.
Call centers can generate payback on their Sonata investment in just a few
months through improved customer relationships, higher agent productivity,
reduced operating costs and increased revenues.
“The integration certification of
Telephony Connector for Chrysalis Sonata CTI with SAP solutions represents a
significant step towards our goal of expanding our product reach and our
partnership with AMC,” stated Steve Hoffman, Director of Sales, Chrysalis
Software, Inc.
With this latest accomplishment,
AMC has completed a total of 11 certifications with SAP in the Interaction
Center area over the years; more than any other SAP partner to date. AMC’s
Connectors provide seamless integration across a variety of CTI platforms,
giving customers strong choices for their CRM and call center integration
needs.
About Chrysalis Software
Chrysalis Software,
Inc is a premier supplier of call center products and professional services
designed for businesses that want to improve customer relationships by taking
advantage of the latest advances in Interactive Voice Response (IVR) systems,
Advanced Speech Recognition (ASR), Computer Telephony Integration (CTI) and
contact center management systems. Chrysalis combines a number of technologies
that empower customers to access, retrieve, and manipulate information over a
voice or data network anytime and anywhere they wish. For more information visit
www.chrysalis.net.
About AMC Technology
AMC Technology, L.L.C., is a leading provider of multi-channel integration
solutions that allow contact centers to more efficiently manage all types of
customer interactions and deliver superior levels of customer service. AMC
Multi-Channel Integration SuiteTM features an open architecture that
seamlessly integrates customer relationship management (CRM) applications and
contact center solutions. Used every day by thousands of agents around the
globe, our pre-packaged integration solutions are deployed with leading CRM
application providers including SAP, PeopleSoft, Siebel, Microsoft and leading
contact center solution providers including Avaya, Cisco, Nortel and others.
Reflecting 11 years of experience with many of the world’s leading companies,
our customers include nearly 100 innovative organizations that rely on AMC
solutions to better serve their customers. Founded in 1995, AMC Technology is a
privately held software development company headquartered in Richmond,
Virginia. For more information, please visit AMC at
www.amctechnology.com
or
contact
Holly D. Moloney, Marketing Specialist, at (804) 915-0511.
Copyright ©2006 AMC
Technology, L.L.C. All rights reserved. All product and company names mentioned
herein are trademarks of their respective owners.
SAP and other SAP
products and services mentioned herein as well as their respective logos are
trademarks or registered trademarks of SAP AG in Germany and in several other
countries all over the world. All other product and service names mentioned are
the trademarks of their respective companies. Data contained in this document
serve informational purposes only. National product specifications may vary.
