AMC Technology
Announces Support of the SAP™ Business Routing
Interface
with the
AMC Multi-Channel Intelligent Router
RICHMOND, VA - November 06, 2000 - AMC Technology, an industry leader in CRM
solutions and CTI technology, announced today that it is integrating the SAP™ Business
Routing Interface with AMC’s multi-channel intelligent routing interface. By supporting
the SAP Business Router, AMC provides companies the widest set of choices in deploying
their multi-channel contact center solutions. AMC supports intelligent routing across
all of its Channel Connectors (web chat, telephony, email,
two-way paging and IVR).
Multi-channel intelligent routing enables companies to ensure appropriate handling
of customer requests and provide more robust customer relationship management.
At the heart of AMC’s Multi-Channel Intelligent Routing is a scripting language
that allows calls to be made through the SAP Business Router or directly against
RFC’s or BAPI's in the SAP system. This scripting language is easily configurable and
provides a powerful tool to create a customized routing process to meet unique business
requirements. The intelligent router uses the data it has gathered and the type of contact
presented (telephone, web chat, page, etc.) to route the contact to the appropriate
department and agent.
“AMC continues to be on the cutting edge with SAP in the CRM arena” stated Anthony
X. Uliano, CTO/President of AMC Technology “We remain the only company, world-wide
with multi-channel SAP integration. We continue to work closely with SAP and SAP
customers to ensure development of products our customers need.”
About AMC Technology
AMC, an SAP Development Partner, is a software development company offering tightly
integrated CRM technology enablers and CRM-related professional services to the SAP
market. AMC is the recommended CTI provider for SAP contact center solutions,
providing several connectors to work with multiple platforms. As the original developer
of the SAP contact center offering, the Customer Interaction Center (CIC), AMC is uniquely
positioned to offer CIC/CRM support services including custom component development,
implementations services and general contact center consulting. Founded in 1995, AMC
is a privately held company headquartered in Richmond, Virginia.
Contact:
Kevin Huff
Vice President, Marketing and Alliances
(804) 915-0520
Kevin.Huff@amctechnology.com
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company names mentioned herein are trademarks of their respective owners.
