The integration of AMC Multi-Channel Integration
Suite for Siebel 7 with Siebel customer-facing solutions allows contact centers
to more efficiently manage all types of customer interactions with higher levels
of customer service. Through this integration, Siebel 7.7 customers can enable
full telephony functionality including agent login and work modes, softphone
controls, caller identification, and screen population of Siebel 7.7 application
pages. As a proven, pre-built integration product, companies are assured of an
efficient implementation and a lower total cost of ownership. AMC solutions are
used everyday by thousands of agents around the globe at more than 85 leading
corporations.
“Siebel Systems’ commitment to customer satisfaction
and market leadership has significantly impacted the way companies do business,”
said Anthony X. Uliano, President and CTO for AMC Technology. “We believe that
with the addition of AMC Technology’s capabilities, Siebel Systems’ customers will
further benefit from contact center integration to increase their efficiencies and
provide superior levels of customer service.”
“The AMC Multi-Channel Integration Suite empowers
customers with sophisticated telephony capabilities,” says Butch Winters,
Vice President and General Manager of Siebel Alliances. “By submitting to our
validation testing, AMC Technology proves it can stand up to enterprise-wide
implementation.”
Siebel Systems forms alliances with proven technology
leaders to deliver tangible business benefits throughout the enterprise. By choosing
Siebel customer-facing solutions and validated partner solutions, Siebel Systems customers
can pursue a best-of-class software acquisition strategy. The Siebel Validation Program
applies rigorous technical scrutiny to evaluate the integration of third-party solutions
with Siebel customer-facing solutions. Integrations that meet the strict testing criteria
are validated and documented by the Siebel Validation Program. Validated documentation is
available on the Siebel Partner Directory at www.siebel.com/partners/dir/directory.shtm.
About AMC Technology
AMC Technology, LLC, is a leading provider of multi-channel integration solutions
that allow contact centers to more efficiently manage all types of customer interactions and deliver superior levels
of customer service. AMC Multi-Channel Integration Suite™ features an open architecture that easily, seamlessly
integrates customer relationship management (CRM) applications and contact center solutions. Used every day by thousands
of agents around the globe, our pre-packaged integration solutions are deployed with leading CRM application providers
including SAP, Siebel, Oracle/PeopleSoft and Microsoft and leading contact center solution providers including Avaya, Cisco, Nortel
and others. Reflecting 10 years of experience with many of the world’s leading companies, our customers include more
than 75 innovative organizations that rely on AMC solutions to better serve their customers. Founded in 1995, AMC
Technology is a privately held software development company headquartered in Richmond, Virginia. For more information,
please visit us at www.amctechnology.com.
Contact:
Kevin Huff
Vice President, Marketing and Alliances
(804) 915-0520
Kevin.Huff@amctechnology.com
All rights reserved. All product and
company names mentioned herein are trademarks of their respective owners.
