AMC
Development to Provide Telephony Servers for SAP™
R/3™ CIC / Call Center
Los Angeles, Ca. – September 13, 1998 - In conjunction with SAP’s announcement of
its Customer Interaction Center™ for R/3™ , AMC today announced that it has developed
telephony servers to interface R/3 CIC / Call Center applications with most telephone
switching equipment vendor and CTI middleware products.
AMC is a SAP Development Partner, and developed the original call center product that is
now the basis of the R/3 Customer Interaction Center. Following through on its commitment
to build on its expertise in the R/3 and computer telephony arena and enhance R/3 CIC /
Call Center functionality, the company is releasing a suite of R/3 telephony servers. AMC
telephony servers will provide the interface between R/3 Customer Interaction Center
applications and telephone switching equipment and CTI middleware products.
The company has completed telephony servers for several major telephone switch and CTI
middleware providers. The products will support TSAPI and CSTA compliant equipment and
CTI solutions from HP (HP CCM) and Genesys. AMC will release a comprehensive list of
interfaces over the next ninety days.
AMC’s Managing Principal Anthony Uliano stated, "We value our role as a SAP Development
Partner. Our plan is to work closely with telephone equipment vendors, CTI solutions
providers, and SAP implementation partners to provide the necessary interface and support
services to ensure seamless computer telephony integration with the R/3 Customer Interaction
Center."
AMC telephony server technology is being used in all the Customer Interaction Center
demonstrations at the Sapphire ’98 conference.
AMC is an advanced technology services and software development company helping organizations
worldwide integrate new technologies and innovative solutions with client / server and
distributed computing systems with a focus on R/3 and CTI technologies. AMC is a SAP
Development Partner. The company developed the original call center basis code for the
R/3 Customer Interaction Center. AMC offers CIC support services including Custom Component
Development, implementation services, and general call center consulting.
AMC, founded in 1995, is a privately held company with offices in Richmond, Virginia and
Palo Alto, California.
SAP, R/3, and all SAP product and service names herein are trademarks or registered
trademarks of SAP AG. TSAPI is a registered trademark of Lucent Technology and Novell.
Other product and company names herein may be trademarks of their respective owners.
Contact:
Kevin Huff
Vice President, Marketing and Alliances
(804) 915-0520
Kevin.Huff@amctechnology.com
All rights reserved. All
product and company names mentioned herein are trademarks of
their respective owners.
