AMC
Offering Solution Packs for CIC for SAP™
R/3®
RICHMOND, VA - September 8, 1999 – AMC Technology, L.L.C. announces two Solution
Packs designed to provide extended functionality to the Customer Interaction Center (CIC)
for SAP™ R/3®. The TeleServices Solution Pack and HelpDesk Solution Pack enable
faster and more efficient call center and help desk services.
“AMC Technology’s Solution Packs significantly increase the value of R/3 and CIC by
providing extended functionality for users in the customer’s enterprise,” according to
AMC’s CTO and President Anthony Uliano. Mr. Uliano also stated, “AMC is extending the
capability of R/3 to deliver benefits that exceed other front-office applications in the
market today.”
The TeleServices Solution Pack provides customers case tracking, pager dispatching,
and information for the call center agent on customer service agreements and product
purchases. It will also enable customers to view service status via the web.
The HelpDesk Solution Pack provides technical assistance and problem solving for SAP
R/3 users experiencing problems within the end user organization. A key feature of the
HelpDesk Solution Pack will allow an agent to launch Luminate’s ServiceDesk™, a
web-based application offered by Luminate™ Software Corporation. This component
provides user specific help desk reporting on SAP performance problems.
The Solution Packs will be available in the fourth quarter of 1999 for all 3.0, 3.1, 4.0,
and 4.5 releases of R/3. AMC will offer Solution Packs for TeleSales, Call Center Manager,
Finance, and Remote Field Support/Sales in the very near future.
AMC, an SAP Development Partner, is an advanced technology services and software development
company. AMC is the original developer of the Customer Interaction Center for R/3 Release
4.5 sold by SAP, and offers CIC for 3.X™ for SAP customers using R/3 Releases 3.0, 3.1, and
4.0. In addition, AMC offers CIC support services including custom component development,
implementation services, and general call center consulting.
Founded in 1995, AMC is a privately held company with offices in Richmond, Virginia and
Palo Alto, California.
Contact:
Kevin Huff
Vice President, Marketing and Alliances
(804) 915-0520
Kevin.Huff@amctechnology.com
All rights reserved. All product and
company names mentioned herein are trademarks of their respective owners.
