AMC Technology
Joins Siebel Alliance Partner Program as a Base
Software Partner
AMC Integration
Suite Complements Siebel Business Applications
Richmond, VA - August 16, 2005 -
AMC Technology, LLC, a leading provider of multi-channel
integration solutions for contact centers, today announced that it has joined
the Siebel Alliance Program as a Base Software Partner.
Siebel Systems, Inc. is a leading provider of customer-facing solutions. Through
this alliance AMC will offer the AMC Multi-Channel Integration Suite for Siebel
7, helping agents more effectively serve customers with greater personalization.
Siebel's multichannel offerings allow organizations to
intelligently manage and coordinate all customer interactions across the Web,
contact center, field sales / service force, branch / retail network, and
indirect partner distribution channels. The AMC Multi-Channel Integration Suite
for Siebel 7 provides pre-packaged, server-based integration that delivers
real-time connectivity with leading telephony solutions including those from
Avaya, Cisco, Nortel and others.
AMC multi-channel integration
solutions allow contact centers to more efficiently manage
all types of customer interactions with higher levels of
customer service. Through this integration, Siebel 7
customers can enable full telephony (CTI) functionality
including agent login and work modes, softphone controls,
caller identification and screen population of Siebel 7
application pages. AMC solutions are used everyday by
thousands of agents around the globe at more than 75 major
corporations.
“AMC is partnering with Siebel Systems to provide companies with
contact center integration solutions, which allow them to better leverage their Siebel 7
investment,” stated Anthony X. Uliano, President and CTO for AMC Technology.
“Siebel Systems’ partnership with AMC Technology will help
organizations increase contact center efficiency,” said Laura Cobbett, Director, Siebel Alliances.
“By gaining real-time connectivity with leading contact center solutions, our joint customers can
leverage their increased efficiency to provide superior levels of customer service.”
Siebel Systems forms alliances with proven technology leaders to
deliver tangible business benefits throughout the enterprise. By choosing Siebel business
applications and validated partner solutions, Siebel Systems customers can pursue a
best-of-class software acquisition strategy. The Siebel Validation Program applies
rigorous technical scrutiny to evaluate the integration of third-party solutions with
Siebel business applications. Integrations that meet the strict testing criteria are
validated and documented by the Siebel Validation Program. AMC Technology has committed
to submitting the AMC Multi-Channel Integration Suite for Siebel 7 for validation in August 2005.
About AMC Technology
AMC Technology, LLC, is a leading provider of multi-channel integration solutions
that allow contact centers to more efficiently manage all types of customer interactions and deliver superior levels
of customer service. AMC Multi-Channel Integration Suite™ features an open architecture that seamlessly
integrates customer relationship management (CRM) applications and contact center solutions. Used every day by thousands
of agents around the globe, our pre-packaged integration solutions are deployed with leading CRM application providers
and leading contact center solution providers including Avaya, Cisco, Nortel
and others. Reflecting 10 years of experience with many of the world’s leading companies, our customers include more
than 75 innovative organizations that rely on AMC solutions to better serve their customers. Founded in 1995, AMC
Technology is a privately held software development company headquartered in Richmond, Virginia. For more information,
please visit us at www.amctechnology.com.
Contact:
Kevin Huff
Vice President, Marketing and Alliances
(804) 915-0520
Kevin.Huff@amctechnology.com
All rights reserved. All product and
company names mentioned herein are trademarks of their respective owners.
