AMC Technology Announces Its AMC Telephony Connector for
Cisco IPCC Express has Achieved SAP® Certified Integration
RICHMOND, VA –August 13, 2007
- AMC Technology, L.L.C., a provider of multi-channel interaction management
solutions for contact centers, announced today that its AMC Telephony Connector
for Cisco IPCC Express 5.1 has achieved “Certified for SAP NetWeaver®” status
from SAP AG for the interaction center capabilities integrated with the SAP®
Customer Relationship Management (SAP CRM) application.
To achieve Certified for SAP NetWeaver qualification, AMC
Technology has demonstrated that its AMC Telephony Connector for Cisco IPCC
Express integrates through the SAP Integrated Communication Interface (CA-ICI).
The integration has taken place by using the telephony channel of this interface
(certification scenario CA-ICI-CTI).
“Achieving this latest certification with SAP solutions
demonstrates our continued dedication to our relationship with SAP and our
customer base,” stated Anthony X. Uliano, President/CTO, AMC Technology. “Our
partnership with Cisco has also been strong, and the Unified Contact Center
Express platform is excellent.”
With the addition of achieving Certified for SAP NetWeaver status
for the AMC Telephony Connector for Cisco IPCC Express, AMC provides full
support for both of Cisco’s integration platforms, IPCC Express and IPCC
Enterprise.
With this latest accomplishment, AMC has completed a total of 12
certifications with SAP solutions handled by the SAP Integration and
Certification Center area over the years. AMC’s Connectors provide seamless
integration across a variety of CTI platforms, giving customers strong choices
for their CRM and call center integration needs.
About AMC Technology
AMC Technology, L.L.C., is a leading
provider of multi-channel integration solutions that allow contact centers to
more efficiently manage all types of customer interactions and deliver superior
levels of customer service. AMC Multi-Channel Integration Suite TM features an
open architecture that seamlessly integrates customer relationship management
(CRM) applications and contact center solutions. Used every day by thousands of
agents around the globe, our pre-packaged integration solutions are deployed
with leading CRM applications from providers including Microsoft, Oracle,
Salesforce.com, and SAP and leading contact center solution providers including
Avaya, Cisco, Nortel and others. Reflecting 12 years of experience with many of
the world’s leading companies, our customers include over 120 innovative
organizations that rely on AMC solutions to better serve their customers.
Founded in 1995, AMC Technology is a privately held software development company
headquartered in Richmond, Virginia. For more information, please visit AMC at
http://www.amctechnology.com.
