During the second quarter, AMC received new and
add-on orders from five large enterprise customers that included BASF and
Suncor Energy, Inc. Customer deployments and service engagements were
successfully completed in the United States, Canada, Mexico and Asia-Pacific.
Additionally, AMC closed the first two orders under their new
partner reseller agreement announced during first quarter and have built a
significant pipeline of customer opportunities throughout North America, EMEA
and Latin America under this agreement.
AMC continued to expand the AMC Multi-Channel Integration Suite
to better serve the contact center integration needs of large enterprises. Product release
announcements during the second quarter included the AMC Application Adapter for PeopleSoft
Enterprise CRM and the AMC Telephony Connector for Nortel™ Communications Control Toolkit.
AMC successfully completed initial customer deployments for each of these new products.
“We continue to focus on ways to better serve our customer’s
contact center requirements and build on the value and benefits of AMC integration solutions,”
stated Uliano. “Throughout the balance of 2005, we will continue to execute on our strategy of
expanding our partner relationships and enhancing the AMC product suite.”
The AMC Multi-Channel Integration Suite™ uniquely qualifies AMC
to provide real-time connectivity between leading CRM applications and contact center solutions.
Through its open architecture, contact centers can create a true multi-channel, multi-vendor
contact center.
About AMC Technology
AMC Technology, LLC, is a leading provider of multi-channel integration solutions
that allow contact centers to more efficiently manage all types of customer interactions and deliver superior levels
of customer service. AMC Multi-Channel Integration Suite™ features an open architecture that easily, seamlessly
integrates customer relationship management (CRM) applications and contact center solutions. Used every day by thousands
of agents around the globe, our pre-packaged integration solutions are deployed with leading CRM application providers
including SAP, Siebel, Oracle/PeopleSoft and Microsoft and leading contact center solution providers including Avaya, Cisco, Nortel
and others. Reflecting 10 years of experience with many of the world’s leading companies, our customers include more
than 75 innovative organizations that rely on AMC solutions to better serve their customers. Founded in 1995, AMC
Technology is a privately held software development company headquartered in Richmond, Virginia. For more information,
please visit us at www.amctechnology.com.
Contact:
Kevin Huff
Vice President, Marketing and Alliances
(804) 915-0520
Kevin.Huff@amctechnology.com
All rights reserved. All product and
company names mentioned herein are trademarks of their respective owners.
