AMC Technology Receives 2007 CRM Excellence Award from
Customer Interaction Solutions Magazine
AMC Multi Channel
Integration Suite Singled Out For Helping Clients Improve CRM
RICHMOND, VA – June 19, 2007
AMC Technology (www.amctechnology.com),
a leading provider of multi-channel integration solutions, today announced that
Technology Marketing Corporation (TMC)’s Customer Interaction Solutions®
magazine (www.cismag.com)
has named AMC Multi-Channel Integration Suite™ as a recipient of a 2007 CRM
Excellence Award. Customer Interaction Solutions has been the premier
publication in the CRM, call center, and teleservices industries since 1982.
This marks the second consecutive award from TMC for AMC’s Multi-Channel
Integration Suite product.
The AMC Multi-Channel Integration Suite™ provides certified, pre-packaged
integration between leading CRM applications and contact center systems to
reduce implementation time and lower the total cost of ownership. As a software
partner with CRM application providers including Oracle, Microsoft,
Salesforce.com, and SAP, as well as with leading contact center solution
providers including Avaya, Cisco and Nortel, AMC develops certified integration
solutions that have been proven in numerous deployments worldwide.
“We’re honored to receive this award for our products a second year in a row. ”
stated Anthony X. Uliano, President and CTO. “We owe this honor to our
customers for their continued support and our employees for their dedication to
building strong solutions.”
“The Eighth Annual CRM Excellence Awards commend the companies that have proven
to be true CRM partners to their customers and clients. AMC Technology has
demonstrated to the editors of Customer Interaction Solutions that their
products and services have substantially improved the processes of their
clients’ businesses by streamlining and facilitating the flow of information
needed for companies to retain their most precious asset...their customers,”
said Nadji Tehrani, founder and chairman of TMC, publishers of Customer
Interaction Solutions.
The Eighth Annual CRM Excellence Award winners have been chosen on the basis
of their product or service’s ability to help extend and expand the customer
relationship to become all encompassing, covering the entire enterprise and the
entire lifetime of the customer. The CRM Excellence Award is based on hard data,
facts and numbers demonstrating the improvements that the winner’s product has
made in a client’s business.
The CRM
Excellence Award winners for 2007 can be found in the May and June issues of
Customer Interaction Solutions magazine.
About
company
AMC
Technology, L.L.C., is a leading provider of multi-channel integration solutions
that allow contact centers to more efficiently manage all types of customer
interactions and deliver superior levels of customer service. AMC Multi-Channel
Integration Suite TM features an open architecture that seamlessly
integrates customer relationship management (CRM) applications and contact
center solutions. Used every day by thousands of agents around the globe, our
pre-packaged integration solutions are deployed with leading CRM application
providers including Microsoft, Oracle, Salesforce.com, and SAP and leading
contact center solution providers including Avaya, Cisco, Nortel and others.
Reflecting 12 years of experience with many of the world’s leading companies,
our customers include over 120 innovative organizations that rely on AMC
solutions to better serve their customers. Founded in 1995, AMC Technology is a
privately held software development company headquartered in Richmond,
Virginia. For more information, please visit AMC at
http://www.amctechnology.com.
About Customer Interaction Solutions
Celebrating 25 years as the voice of the contact center, CRM and
teleservices industries, Customer Interaction Solutions magazine
continues leading the way with the most comprehensive editorial. Senior
management decision makers, as well as customer interaction professionals rely
upon Customer Interaction Solutions to keep them current in the most
critical technologies and services for the contact center. In fact,
65,000 subscribers turn to Customer Interaction Solutions magazine with
an additional 165,000 pass-along readers.
About TMC
Technology Marketing Corporation (TMC) publishes four print publications:
Customer Inter@ction Solutions, INTERNET TELEPHONY, IMS Magazine and
Unified Communications (launching summer 2007). TMCnet, TMC’s Web site, is
the leading source of news and articles for the communications and technology
industries. Ranked in the top 0.003 percent of sites in the world by alexa.com*,
TMCnet serves nearly two million unique visitors each month, according to
WebTrends. TMC is also the first publisher to test new products in its own
on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY
Conference & EXPO, Communications Developer Conference, IMS Expo and Call Center
2.0 Conference. (*alexa.com is an amazon.com company that ranks Web sites by
their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)
For more information about TMC, visit
www.tmcnet.com.
Contact:
Jan
Pierret
TMC
203-852-6800 ext. 228
Email
jpierret@tmcnet.com
