AMC Technology
Sponsors Web Seminars on Improving Interaction
Management
Richmond, VA - May 8, 2003 - AMC Technology L.L.C., a provider of multi-channel
interaction management solutions for contact centers, is sponsoring a series of
web seminars to demonstrate its newest product offering -- the Interaction Assistant
for use with Microsoft® Business Solutions CRM. Initial response from resellers
and customers has indicated a strong interest in enhanced functionality that
delivers call center features to Microsoft CRM.
The Interaction Assistant is a cross-industry solution that delivers call center
functionality and controls directly to the Microsoft CRM desktop interface,
making it easier for users to manage their interactions more efficiently. Its
target market is small to medium businesses, as well as small groups within large
organizations. Designed for either a casual user or a professional call center
agent, the Interaction Assistant can be configured for different environments
depending on the customer's needs.
During the presentation, attendees will view an online demonstration of the
features and benefits delivered by the Interaction Assistant and how it integrates
with the functionality delivered by Microsoft CRM, followed by a question and
answer session.
"We've heard from many resellers and prospective customers about the need to
incorporate call center features with Microsoft's new CRM solution," stated
Anthony X. Uliano, President and CTO of AMC Technology. "Our experience in
the call center industry enabled us to design a solution that can be implemented
quickly and is easy for users to learn."
Webinars are currently scheduled for May 20th and June 12th. To register or to
obtain more information, contact webinar@amctechnology.com.
About AMC Technology
AMC Technology offers multi-channel interaction management solutions that enable
contact center agents to manage all types of customer interactions more
efficiently and deliver higher levels of customer service. The company works
closely with its partners to offer our customers flexibility in designing and
implementing a complete contact center solution. In 2001, AMC was named to INC
Magazine’s list of the top 500 fastest growing private companies. Founded in
1995, AMC is a privately held software development company headquartered in
Richmond, VA.
Contact:
Kevin Huff
Vice President, Marketing and Alliances
(804) 915-0520
Kevin.Huff@amctechnology.com
All rights reserved. All product and
company names mentioned herein are trademarks of their respective owners.
