AMC
Technology Completes Reseller Agreement with
Nortel for Contact Center and CRM Integration
Solutions
RICHMOND, VA - May 5, 2005 – AMC Technology, L.L.C., a
leading provider of multi-channel integration solutions for contact
centers, announced today that it has completed a reseller agreement
with Nortel for the resale of the AMC Multi-Channel Integration Suite™
through the Nortel Select Partner Program. The AMC product suite is
currently available for resale by the hundreds of Nortel channel partners
located throughout the United States, Canada, Europe, the Middle East and Africa.
The AMC Multi-Channel Integration Suite uniquely qualifies AMC to provide pre-packaged,
server-based integration that delivers real-time connectivity between leading CRM
applications and communications solutions including those from Nortel.
“We are excited about our new reseller relationship with Nortel and believe it is a great
opportunity for Nortel customers to gain exposure and access to the significant value of
AMC integration solutions,” stated Anthony X. Uliano, President and CTO of AMC Technology.
“We have already received or in the process of closing orders with several new customers
through this agreement.”
"The AMC relationship allows Nortel to offer our customers market leading CRM integration
solutions based on Nortel CTI platforms, including our latest offering, Nortel Communication
Control Toolkit 5.0”, stated John Costello, Product Manager, Multimedia Applications, for Nortel.
“We look forward to working closely with AMC to leverage our many years of combined experience
in delivering optimized communications solutions.”
Nortel Selects Innovative Products
The AMC product suite has been designated as Nortel Select Products and is available for resale
by Nortel channel partners. Through the Nortel Select Product Program, Nortel selects innovative
products from their Developer Partners that strategically complement Nortel communications platforms
and create significant value for their customers.
The AMC product suite offers
Nortel customers the option of integration with leading CRM applications
including mySAP™
CRM, PeopleSoft®
CRM and Microsoft®
Business Solutions CRM. Through this integration, customers can enable full
telephony (CTI) functionality in their CRM application desktop including agent
login and work mode, softphone controls, caller identification, and screen
population. As a pre-packaged solution, it
reduces implementation time and lowers the total cost of ownership.
Specific Nortel Compatible Product status includes support for Nortel™
Communication Control Toolkit, Nortel™
Symposium Call Center Server, Nortel™
Communication Server 1000, Nortel™
Business Communications Manager (BCM), and Nortel™
Meridian 1 PBX with CS 1000 software.
New CTI Solution from Nortel
Nortel™
Communication Control Toolkit (CCT) 5.0 is the new unified integration
middleware platform for the Nortel Communication Server 1000 switch range and
Nortel Media Processing Server (MPS) Self Service platforms. Nortel CCT 5.0 is
designed for deployment in contact center, knowledge worker, and self-service
environments.
“AMC is excited to offer Nortel
customers a feature rich, robust solution to integrate their communications
system with their CRM application,” stated Uliano. “Combined with Nortel CCT
5.0, the AMC product suite provides an excellent CTI integration platform for
customers using leading CRM applications.”
About AMC Technology
AMC Technology, LLC, is a leading provider of multi-channel integration solutions
that allow contact centers to more efficiently manage all types of customer
interactions and deliver superior levels of customer service. AMC
Multi-Channel Integration SuiteTM features an open architecture that
easily, seamlessly integrates customer relationship management (CRM)
applications and contact center solutions. Used every day by thousands
of agents around the globe, our pre-packaged integration solutions are
deployed with leading CRM application providers including SAP, PeopleSoft,
and Microsoft and, leading contact center solution providers including Avaya,
Cisco, Nortel, and others. Reflecting 10 years of experience with many of the
world’s leading companies, our customers include more than 75 innovative
organizations that rely on AMC solutions to better serve their customers.
Founded in 1995, AMC Technology is a privately held software development
company headquartered in Richmond, Virginia. For more information, please
visit us at www.amctechnology.com.
Contact:
Kevin Huff
Vice President, Marketing and Alliances
(804) 915-0520
Kevin.Huff@amctechnology.com
All rights reserved. All product and
company names mentioned herein are trademarks of their respective owners.
