AMC Technology
Introduces the Interaction Assistant for Use
with Microsoft® Business Solutions CRM
RICHMOND, VA - May 5, 2003 - AMC Technology, L.L.C., a provider of multi-channel interaction
management solutions for contact centers, announced today the general availability of its newest
product offering -- the Interaction Assistant for use with Microsoft® Business Solutions
CRM. Strategically targeted for small to mid-market companies, as well as small groups within large
enterprises, the Interaction Assistant is a cross industry solution that delivers a call center
framework and controls within the Microsoft CRM user interface.
AMC's Interaction Assistant places the emphasis on managing contact interactions more
efficiently. Its design makes it easily configurable for the casual user or professional
call center agent. Casual users who interact with customers on a regular basis will benefit
from many of the same functions and features traditionally found in a formal call center
environment without any additional training. With just a few clicks, users have immediate
access to contact information and activity history, as well as the ability to quickly search
against the Microsoft CRM knowledge base, create and view activities, and send emails.
Key features of the Interaction Assistant include the Multi-Channel Bar that displays current
channel state, the Quick Contact Bar that displays active contact information, and an Activity
History box that displays the contact's most recent activities recorded in Microsoft CRM. All are
drag-and-drop enabled so functions can be performed quickly and accurately, saving the user
valuable time. These and other features make it easier for the user to handle interactions in a
more consistent, timely and professional manner.
For the formal call center with access to multi-channel integration, the Interaction Assistant
offers greater flexibility in choosing the best technologies for their environment. The open
platform design supports major switches and CTI solutions provided by third-party vendors such
as Avaya™ Interaction Center and IP Office, Cisco Intelligent Contact Management and IPCC, and
Microsoft® TAPI. With AMC's Email Response Management System (ERMS), more advanced
features such as queues, script-based routing, and auto-generated responses can be added
to further enhance the email functionality inherent in Microsoft CRM.
“AMC designed the Interaction Assistant to be as casual or as advanced as the end customer needs
it to be,” stated Anthony X. Uliano, President and CTO of AMC Technology.
“Its low cost of ownership, ease of implementation and use, and seamless integration with
Microsoft CRM makes the Interaction Assistant a very attractive solution for new customers
looking to enable a call center framework in their environment.”
The Interaction Assistant for use with Microsoft CRM is available now through AMC Technology
and authorized Microsoft Business Solutions Reseller Partners. The solution is priced at
$195 per user license. Channel connectors are priced at $75 each, per user license.
About AMC Technology
AMC Technology offers multi-channel interaction management solutions that enable
contact center agents to manage all types of customer interactions more
efficiently and deliver higher levels of customer service. The company works
closely with its partners to offer our customers flexibility in designing and
implementing a complete contact center solution. In 2001, AMC was named to INC
Magazine’s list of the top 500 fastest growing private companies. Founded in
1995, AMC is a privately held software development company headquartered in
Richmond, VA.
Contact:
Kevin Huff
Vice President, Marketing and Alliances
(804) 915-0520
Kevin.Huff@amctechnology.com
All rights reserved. All product and
company names mentioned herein are trademarks of their respective owners.
