AMC Technology
Introduces the AMC Application Adapter for
PeopleSoft® Enterprise CRM
Richmond, VA - May 4, 2005 - AMC Technology, L.L.C., a leading provider
of multi-channel integration solutions for contact centers, announced today
the general availability of the newest addition to the AMC Multi-Channel
Integration Suite™ – AMC Application Adapter for PeopleSoft®
Enterprise CRM.
The new AMC Application Adapter for PeopleSoft provides pre-packaged, server-based integration
that delivers real-time connectivity with leading contact center solutions including those
from Avaya, Cisco, Nortel and others. The AMC Adapter leverages the latest integration
capabilities of the PeopleSoft Multi-Channel API (PSMCAPI).
Through this integration, contact centers can enable full telephony (CTI) functionality in the
PeopleSoft desktop including agent login and work modes, softphone controls, caller identification,
and screen population. As a pre-packaged solution, it reduces implementation time and lowers the
total cost of ownership.
More CTI Integration Options for PeopleSoft Customers
“AMC is excited to offer PeopleSoft customers more options to choose from when they decide
to integrate their call center systems with their PeopleSoft applications,” stated Anthony
X. Uliano, President and CTO of AMC Technology. “As we roll out our initial customers,
they are finding that the richness and flexibility of our product suite provides an excellent
solution to their call center requirements.”
The new AMC Application Adapter offers PeopleSoft customers the option of integration with leading
telephony switches and CTI solutions including Avaya™ Interaction Center, Avaya™
Computer Telephony, Cisco®
ICM Enterprise, Cisco®
IP Contact Center (IPCC), Nortel™ Symposium Call Center Server,
Nortel™ Communications Control Toolkit (CCT) and Nortel™ Business Communications Manager (BCM)
LAN CTE.
About AMC Technology
AMC Technology, LLC, is a leading provider of multi-channel integration solutions that allow contact centers
to more efficiently manage all types of customer interactions and deliver superior levels of customer service.
AMC Multi-Channel Integration Suite™ features an open architecture that easily, seamlessly integrates customer
relationship management (CRM) applications and contact center solutions. Used every day by thousands of agents
around the globe, our pre-packaged integration solutions are deployed with leading CRM application providers including SAP
, PeopleSoft, and Microsoft and, leading contact center solution providers including Avaya, Cisco, Nortel, and others.
Reflecting 10 years of experience with many of the world’s leading companies, our customers include more than 75
innovative organizations that rely on AMC solutions to better serve their customers. Founded in 1995, AMC
Technology is a privately held software development company headquartered in Richmond, Virginia. For more
information, please visit us at www.amctechnology.com.
Contact:
Kevin Huff
Vice President, Marketing and Alliances
(804) 915-0520
Kevin.Huff@amctechnology.com
All rights reserved. All product and
company names mentioned herein are trademarks of their respective owners.
