AMC Technology
Reports First Quarter Results Including
Significant Revenue Growth and Continued
Profitability
Richmond, VA - May 4, 2005 - AMC Technology, LLC, a leading provider
of multi-channel integration solutions for contact centers, today reported
results for first quarter 2005 that included a significant growth in revenue
over first quarter 2004 and continued profitability.
“We are excited about the significant growth in our business and the continued
success with each of our contact center and CRM solution partners this past
quarter,” stated Anthony X. Uliano, President and CTO. “We continue to have
a positive outlook for 2005.”
During first quarter, AMC received new and add-on orders from six large enterprise
customers that included EarthLink and The Washington Post. Worth noting is the
receipt of a significant order for a customer deployment of more than 4,000
users across multiple contact center locations. Customer deployments were
successfully completed in North America, Europe, and Asia-Pacific with the
completion of the first deployment in China for a major consumer electronics
company – the third deployment for this customer that included contact centers
in the United Kingdom, the United States and China.
Additionally, AMC established a reseller agreement with a leading communications
solutions company that has channel partners throughout the world. We have
already received or in the process of closing orders with several new customers
through this agreement.
“Our new reseller relationship is a great opportunity for customers to
gain exposure and get access to the significant value and benefits
of AMC contact center integration solutions,” stated Kevin D. Huff,
Vice President, Marketing & Alliances.
“We continue to lay the ground work for our 2005 growth strategy of
expanding our partner relationships and enhancing the AMC product suite,”
stated Uliano. “We look forward to leveraging this work in the coming months
to better serve our customer’s contact center requirements.”
The AMC Multi-Channel Integration Suite™ uniquely qualifies AMC to provide
real-time connectivity between leading CRM applications and contact center
solutions. Through its open architecture, contact centers can create a true
multi-channel, multi-vendor contact center.
About AMC Technology
AMC Technology, LLC, is a leading provider of multi-channel integration solutions that allow contact centers
to more efficiently manage all types of customer interactions and deliver superior levels of customer service.
AMC Multi-Channel Integration Suite™ features an open architecture that easily, seamlessly integrates customer
relationship management (CRM) applications and contact center solutions. Used every day by thousands of agents
around the globe, our pre-packaged integration solutions are deployed with leading CRM application providers including SAP
, PeopleSoft, and Microsoft and, leading contact center solution providers including Avaya, Cisco, Nortel, and others.
Reflecting 10 years of experience with many of the world’s leading companies, our customers include more than 75
innovative organizations that rely on AMC solutions to better serve their customers. Founded in 1995, AMC
Technology is a privately held software development company headquartered in Richmond, Virginia. For more
information, please visit us at www.amctechnology.com.
Contact:
Kevin Huff
Vice President, Marketing and Alliances
(804) 915-0520
Kevin.Huff@amctechnology.com
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company names mentioned herein are trademarks of their respective owners.
