AMC Technology
Introduces the AMC Telephony Connector for
Nortel™ Communications Control Toolkit
Richmond, VA - May 4, 2005 - AMC Technology, L.L.C., a leading
provider of multi-channel integration solutions for contact centers, announced
today the general availability of the newest addition to the AMC Multi-Channel
Integration Suite™ – AMC Telephony Connector for Nortel™ Communications Control Toolkit (CCT).
The AMC Telephony Connector for Nortel CCT provides pre-packaged, server-based
integration that delivers real-time connectivity with leading CRM applications
including those from SAP, PeopleSoft, and Microsoft.
Through this integration, contact centers can enable full telephony (CTI) functionality in their
CRM application desktop including agent login and work modes, softphone controls, caller identification,
and screen population. As a pre-packaged solution, it reduces implementation time and lowers the total cost of ownership.
New CTI Solution Release From Nortel
Nortel™ Communication Control Toolkit 5.0 is the new unified integration middleware
platform for the Nortel Communication Server 1000 switch range and Nortel Media Processing
Server (MPS) Self Service platforms. Nortel CCT 5.0 is designed for deployment in contact
center, knowledge worker, and self-service environments.
"AMC is excited to offer Nortel customers a feature rich, robust solution to integrate
their communications system with their CRM application,” stated Anthony X. Uliano,
President and CTO of AMC Technology. “Combined with Nortel CCT 5.0, the AMC product
suite provides an excellent CTI integration platform for customers using leading CRM applications."
The new AMC Telephony Connector offers Nortel customers the option of integration with leading CRM
applications including mySAP™ CRM, PeopleSoft®
CRM and Microsoft®
Business Solutions CRM.
The AMC product suite supports a full range of Nortel communications solutions including Nortel™
Symposium Call Center Server, Nortel™ Communication Server 1000, Nortel™ Business Communications
Manager (BCM), and Nortel™ Meridian 1 PBX.
About AMC Technology
AMC Technology, LLC, is a leading provider of multi-channel integration solutions that allow contact centers
to more efficiently manage all types of customer interactions and deliver superior levels of customer service.
AMC Multi-Channel Integration Suite™ features an open architecture that easily, seamlessly integrates customer
relationship management (CRM) applications and contact center solutions. Used every day by thousands of agents
around the globe, our pre-packaged integration solutions are deployed with leading CRM application providers including SAP
, PeopleSoft, and Microsoft and, leading contact center solution providers including Avaya, Cisco, Nortel, and others.
Reflecting 10 years of experience with many of the world’s leading companies, our customers include more than 75
innovative organizations that rely on AMC solutions to better serve their customers. Founded in 1995, AMC
Technology is a privately held software development company headquartered in Richmond, Virginia. For more
information, please visit us at www.amctechnology.com.
Contact:
Kevin Huff
Vice President, Marketing and Alliances
(804) 915-0520
Kevin.Huff@amctechnology.com
All rights reserved. All product and
company names mentioned herein are trademarks of their respective owners.
