AMC Technology Completes Reseller Agreement with Avaya
Brazil for Contact Center and CRM Integration Solutions
RICHMOND,
VA – April 30, 2007 –
AMC Technology, L.L.C., a leading provider of multi-channel integration
solutions for contact centers, announced today that it has completed a reseller
agreement with Avaya Brazil for the resale of the AMC Multi-Channel Integration
Suite™. With the addition of Brazil, AMC now has reseller agreements
in place with 8 different countries, including Canada, Sweden, Norway, Denmark,
Finland, France, and Germany.
The AMC Multi-Channel Integration Suite uniquely qualifies AMC to provide
pre-packaged, server-based integration that delivers real-time connectivity
between leading CRM applications and communications solutions including those
from Avaya. “AMC has a large customer base with Avaya and we are excited about
expanding our reseller relationship to include Brazil. It is a great
opportunity for Avaya customers to gain exposure and access to the significant
value of AMC integration solutions,” stated Anthony X. Uliano, President and CTO
of AMC Technology. “We have already received orders with customers in Brazil
through this agreement and look forward to expanding our customer base in this
region.”
About AMC Technology
AMC
Technology, L.L.C., is a leading provider of multi-channel integration solutions
that allow contact centers to more efficiently manage all types of customer
interactions and deliver superior levels of customer service. AMC Multi-Channel
Integration Suite TM features an open architecture that seamlessly
integrates customer relationship management (CRM) applications and contact
center solutions. Used every day by thousands of agents around the globe, our
pre-packaged integration solutions are deployed with leading CRM application
providers including Microsoft, Oracle, Salesforce.com, and SAP and leading
contact center solution providers including Avaya, Cisco, Nortel and others.
Reflecting 12 years of experience with many of the world’s leading companies,
our customers include over 120 innovative organizations that rely on AMC
solutions to better serve their customers. Founded in 1995, AMC Technology is a
privately held software development company headquartered in Richmond,
Virginia. For more information, please visit AMC at http://www.amctechnology.com.
