AMC Technology Reports First Quarter Results Including a 33% Growth in Customer Orders and Continued Profitability
Richmond, VA - April 20, 2006 -
AMC Technology, LLC, a leading provider of multi-channel integration software for contact centers,
today reported results for first quarter 2006 that included 33% growth in customer orders compared to
first quarter 2005 and continued profitability.
“Along with the strong growth in customer orders, worth noting was a strong growth in our
sales pipeline for AMC’s new product offerings,” stated Anthony X. Uliano, President and CTO.
“We are seeing good results from the product investments that we made during 2005 including
our contact center integration for Siebel 7 and Oracle’s PeopleSoft Enterprise CRM.”
During first quarter, AMC received new and add-on orders from eight large
enterprise customers that included Lennox International, City of San Jose (CA) and the United States
Forest Service. Customer deployments were successfully completed in United States, Europe, and the
Caribbean Basin.
During first quarter, AMC announced Sony of Canada, Ltd. as a major new
customer. Sony Canada chose the AMC product suite to integrate mySAP™ Customer Relationship
Management (CRM) with their Avaya contact center systems to enhance service in their customer
support center located in Toronto, Canada.
AMC also announced the successful validation by
Oracle of integration between the AMC Multi-Channel Integration Suite version 5.0
and Oracle’s PeopleSoft Enterprise CRM version 8.9. AMC has already received
several new customer orders for this integration offering.
The AMC
Multi-Channel Integration SuiteTM uniquely qualifies AMC to provide real-time
connectivity between leading CRM applications and contact center solutions.
Through its open architecture, contact centers can create a true multi-channel,
multi-vendor contact center.
About AMC Technology
AMC Technology, LLC, is a leading provider of
multi-channel integration software that allows contact centers to more efficiently
manage all types of customer interactions and deliver superior levels of customer
service. AMC Multi-Channel Integration SuiteTM features an open architecture that
easily, seamlessly integrates customer relationship management (CRM) applications
and contact center solutions. Used every day by thousands of agents around the globe,
our pre-packaged integration solutions are deployed with leading CRM application
providers including SAP, Siebel, Oracle PeopleSoft and Microsoft and leading contact
center solution providers including Avaya, Cisco, Nortel, and others. Reflecting
10 years of experience, our customers include nearly 100 major corporations that
rely on AMC solutions to better serve their customers. Founded in 1995, AMC
Technology is a privately held software development company headquartered in Richmond,
Virginia. Additional information is available at
www.amctechnology.com
or by contacting Kevin D. Huff, Vice President, Marketing
and Alliances, at (804) 915-0520.
Contact:
Kevin Huff
Vice President, Marketing and Alliances
(804) 915-0520
Kevin.Huff@amctechnology.com
Oracle, PeopleSoft and Siebel are registered trademarks of Oracle Corporation and/or
its affiliates. SAP, mySAP and all other SAP products and service names mentioned herein are trademarks or
registered trademarks of SAP AG in Germany and several other countries. All other product and company names
mentioned herein are trademarks of their respective owners.
