AMC Technology Announces Continuation of
Educational Webinar Series on the Topic of SAP’s
Interaction Strategy
RICHMOND,
VA – April 9, 2007
AMC Technology, L.L.C., a provider of multi-channel interaction management
solutions for contact centers, today announced the continuation of our
educational webinar series on the topic of SAP’s Interaction Center Strategy.
With CRM 2006s, SAP has continued a major shift from the SAPGUI based
Interaction Center Winclient to a browser-based Interaction Center Webclient.
This strategy has a profound effect on current and new customer implementations
of SAP CRM. As the leading vendor of certified products that work with all
releases of SAP CRM Interaction Center, AMC Technology is in a unique position
to address these evolving changes in the SAP Interaction Center strategy. On
April 18th at 11:00am EDT, AMC will conduct a detailed webinar to
discuss SAP’s direction and the impact to customers.
“AMC continues to be the only vendor certified on all channels with SAP
Interaction Center, with customers all over the world”, stated Anthony X.
Uliano, President/CTO, AMC Technology. “It’s important to our customers to stay
ahead of the rapid changes to SAP’s Interaction Center strategy. Existing and
new customers should find our April 18th webinar very informative.”
AMC’s current product offerings allow customers to use multi-channel
functionality with mySAP Interaction Center WinClient as well as the WebClient.
As SAP continues moving towards a full WebClient platform in mySAP CRM 2006s,
customers will need to ensure their contact center integration will support
their business needs and processes. To register for our educational webinar on
April 18th at 11:00 EDT, including further conference details, please
visit AMC’s website at
www.amctechnology.com/company/events.html
About AMC Technology
AMC
Technology, L.L.C., is a leading provider of multi-channel integration solutions
that allow contact centers to more efficiently manage all types of customer
interactions and deliver superior levels of customer service. AMC Multi-Channel
Integration SuiteTM features an open architecture that seamlessly
integrates customer relationship management (CRM) applications and contact
center solutions. Used every day by thousands of agents around the globe, our
pre-packaged integration solutions are deployed with leading CRM application
providers including Microsoft, Oracle, Salesforce.com, and SAP and leading
contact center solution providers including Avaya, Cisco, Nortel and others.
Reflecting 12 years of experience with many of the world’s leading companies,
our customers include over 120 innovative organizations that rely on AMC
solutions to better serve their customers. Founded in 1995, AMC Technology is a
privately held software development company headquartered in Richmond,
Virginia. For more information, please visit AMC at
http://www.amctechnology.com.
