AMC Technology Announces Oracle Integration Validation
AMC Successfully Integrates AMC Multi-Channel Integration Suite with Oracle’s PeopleSoft Enterprise CRM
Richmond, VA - March 22, 2006 -
AMC Technology, L.L.C., a leading provider of multi-channel integration solutions for contact centers,
today announced that the integration between the AMC Multi-Channel Integration Suite version 5.0 and Oracle’s
PeopleSoft Enterprise CRM version 8.9 has been successfully validated by Oracle. Oracle is a leading provider
of business applications software and AMC is a Certified Partner in Oracle® PartnerNetwork.
The AMC Multi-Channel Integration Suite provides contact centers with pre-packaged, server-based integration
that delivers real-time connectivity with leading telephony systems including those from Avaya, Cisco, Nortel
and others. Oracle provides organizations with a proven set of industry-specific best practices, CRM
applications software, and business processes, enabling corporations to sell to, market to, and serve
customers across multiple channels and lines of business. With this validation, customers of Oracle and
AMC Technology can enable full telephony (CTI) functionality in the PeopleSoft Enterprise CRM contact
center application.
The integration of AMC Multi-Channel Integration Suite with PeopleSoft
Enterprise applications allows contact centers to more efficiently manage all types of customer
interactions with higher levels of customer service. Through this integration, PeopleSoft
Enterprise customers can enable full telephony functionality including agent login and work
modes, softphone controls, caller identification, and screen population of application pages.
As a proven, pre-built integration product, companies are assured of an efficient implementation
and a lower total cost of ownership. The AMC product suite is used everyday by thousands of
agents around the globe at nearly 100 leading corporations.
“Oracle’s commitment to customer satisfaction and market
leadership has significantly impacted the way companies do business,” said Anthony X.
Uliano, President and CTO for AMC Technology. “We believe that with this validation,
Oracle customers will further benefit from contact center integration to increase their
efficiencies and provide superior levels of customer service.”
“The integration of Oracle’s PeopleSoft Enterprise
applications with AMC Technology’s AMC Multi-Channel Integration Suite delivers
compatible architectures and cutting-edge technology to provide a seamless solution
that allows companies to efficiently build dynamic customers relationships,” Jacki
Tessmer, Contact Center Product Strategy, Oracle.
Oracle forms alliances with proven technology leaders
to deliver tangible business benefits throughout the enterprise. By choosing
Oracle business applications and validated partner solutions, Oracle customers
can pursue a best-of-class software acquisition strategy. The Oracle Integration
Validation program applies rigorous technical scrutiny to evaluate the integration
of third-party solutions with Oracle applications products. Integrations that
meet the strict testing criteria are validated and documented by the Oracle
Integration Validation Program.
About Oracle PartnerNetwork
Oracle PartnerNetwork is a
global business network of 16000 companies who deliver innovative software solutions based on Oracle
software. Through access to Oracle’s premier products, education, technical services, marketing and
sales support, the Oracle PartnerNetwork program provides partners with the resources they need to be
successful in today’s global economy. Oracle partners are able to offer customers leading-edge solutions
backed by Oracle’s position as the world's largest enterprise software company. Partners who are able to
demonstrate superior product knowledge, technical expertise and a commitment to doing business with Oracle
qualify for the Oracle Certified Partner levels.
http://oraclepartnernetwork.oracle.com
About AMC Technology
AMC Technology, LLC, is a leading provider of multi-channel
integration solutions that allow contact centers to more efficiently manage all types
of customer interactions and deliver superior levels of customer service.
AMC Multi-Channel Integration SuiteTM features an open architecture that seamlessly
integrates customer relationship management (CRM) applications and contact center
solutions. Used every day by thousands of agents around the globe, our pre-packaged
integration solutions are deployed with leading CRM application providers and leading
contact center solution providers including Avaya, Cisco, Nortel and others. Reflecting
10 years of experience with many of the world’s leading companies, our customers include
nearly 100 innovative organizations that rely on AMC solutions to better serve their customers.
Founded in 1995, AMC Technology is a privately held software development company headquartered
in Richmond, Virginia. For more information, please visit AMC at
www.amctechnology.com
or contact Kevin Huff, Vice President, Marketing & Alliances, (804) 915-0520,
kevin.huff@amctechnology.com.
Oracle, JD Edwards, PeopleSoft and Siebel are registered trademarks of Oracle Corporation and/or its affiliates.
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