AMC Technology
Achieves Compatible Developer Product Status
with Nortel Networks
Richmond, VA - March 22, 2005 - AMC Technology, L.L.C., a leading provider of multi-channel
integration solutions for contact centers, announced today that it has achieved Compatible Product
Status with Nortel Networks for the AMC Multi-Channel Integration Suite™ through the Nortel Developer
Partner Program.
The AMC Multi-Channel Integration Suite uniquely qualifies AMC to provide pre-packaged, server-based
integration that delivers real-time connectivity with leading CRM applications and communication
solutions including those from Nortel.
Nortel Compatible Product Status
Specific Nortel compatible product status includes support for Nortel™ Communication
Control Toolkit, Nortel™ Symposium Call Center Server, Nortel™ Communication Server
1000, Nortel™ Business Communications Manager (BCM), and Nortel™ Meridian 1 PBX with
CS 1000 software.
The AMC product suite offers Nortel customers the option of integration with
leading CRM applications including mySAP™ CRM, PeopleSoft®
CRM and Microsoft®
Business Solutions CRM. Through this integration, customers can enable full
telephony (CTI) functionality in their CRM application desktop including agent
login and work mode, softphone controls, caller identification, and screen population.
As a pre-packaged solution, it reduces implementation time and lowers the total cost
of ownership.
“As an active member of the Nortel Developer Partner program, AMC has worked closely with Nortel
to complete the compatibility test audit. This gives us the opportunity to implement rigorous
test plans that provide our customers and business partners the assurance that AMC solutions
are fully compatible with Nortel solutions.” stated Anthony X. Uliano, President and CTO of
AMC Technology. “Completing this process confirms our commitment to deliver quality solutions
to our customers.”
About AMC Technology
AMC Technology, LLC, is a leading provider of multi-channel integration solutions that allow contact centers
to more efficiently manage all types of customer interactions and deliver superior levels of customer service.
AMC Multi-Channel Integration Suite™ features an open architecture that easily, seamlessly integrates customer
relationship management (CRM) applications and contact center solutions. Used every day by thousands of agents
around the globe, our pre-packaged integration solutions are deployed with leading CRM application providers including SAP
, PeopleSoft, and Microsoft and, leading contact center solution providers including Avaya, Cisco, Nortel, and others.
Reflecting 10 years of experience with many of the world’s leading companies, our customers include more than 75
innovative organizations that rely on AMC solutions to better serve their customers. Founded in 1995, AMC
Technology is a privately held software development company headquartered in Richmond, Virginia. For more
information, please visit us at www.amctechnology.com.
Contact:
Kevin Huff
Vice President, Marketing and Alliances
(804) 915-0520
Kevin.Huff@amctechnology.com
All rights reserved. All product and
company names mentioned herein are trademarks of their respective owners.
