AMC
Technology Application Adapter for Salesforce.com Now
Available on the AppExchange
RICHMOND,
VA – February 26, 2007
- AMC Technology, L.L.C., a provider of multi-channel interaction management
solutions for contact centers, announced today that the newest addition to the
AMC MCIS Suite, AMC Application Adapter for salesforce.com, is now available on
salesforce.com’s AppExchange at
http://www.salesforce.com/appexchange.
The
Application Adapter, which works with Salesforce Service & Support Call Center
Edition, is the central server component that allows companies to manage inbound
and outbound calls more effectively. It also manages the real-time flow of
interactions between salesforce.com’s soft phone user interface and contact
center solutions such as Avaya, Cisco, Nortel, and
others. Customer data including case history and previous activities are
presented to the agent and the agent is able to perform telephone functions such
as placing the call on hold, conference calling, and transfers directly from
Salesforce.
The AMC
Application Adapter for salesforce.com is featured on salesforce.com’s
AppExchange, the world’s first on-demand application directory. AMC’s Adapter,
available through an annual subscription, is pre-integrated with Salesforce and
tested against the leading vendors such as Avaya, Cisco, Nortel, and others,
ensuring compatibility with customer infrastructure and ease of installation.
“AMC has
a large customer install base on SAP CRM and others, but recently salesforce.com
has become a popular choice for customers wishing to use CRM functionality,”
stated Anthony X. Uliano, President/CTO, AMC Technology. “The addition of new
call center functionality in salesforce.com’s Winter ’07 release opens up new
markets and customer interest. AMC’s investment in our relationship with
salesforce.com allows customers to choose best of breed: Salesforce for their
CRM application and any of the leading computer telephony vendors, all
integrated with AMC’s proven MCIS architecture”
“As
salesforce.com customers extend their implementations to include Salesforce
Service & Support they are also taking advantage of the AppExchange to browse,
find and install additional on-demand applications with just a few clicks,” said
Matt Holleran, vice president, AppExchange partners, salesforce.com. “AMC’s
Adapter provides a means to accelerate the integration of Salesforce Service &
Support soft phone technology with the leading CTI vendors, which in turn
accelerates customer success.”
AMC will be hosting a Webinar to highlight its new salesforce.com integration on
Tuesday, March 13th at 11:00 a.m. EST. For more information,
including conference details, please visit AMC’s website at
www.amctechnology.com/company/events.html
Apex and
the AppExchange
Salesforce.com’s Apex is the on-demand platform for the next generation of
business applications. Apex reinvents traditional customization and integration
and enables a whole new generation of on-demand applications that go beyond
CRM. All Apex components and applications can be easily shared, exchanged and
installed with a few simple clicks via salesforce.com's AppExchange directory,
enabling all the innovation that Apex unleashes to benefit the entire on-demand
community.
AMC
Application Adapter is one of more than 500 applications that are now available
on salesforce.com’s AppExchange, the world’s first on-demand application
directory, found at
http://www.salesforce.com/appexchange.
The Apex
on-demand platform is generally available today. The Apex programming language
is available today for developer preview, and is currently scheduled to be
available in beta to salesforce.com customers later in 2007.
About AMC
Technology
AMC Technology, L.L.C., is a leading provider of multi-channel integration
solutions that allow contact centers to more efficiently manage all types of
customer interactions and deliver superior levels of customer service. AMC
Multi-Channel Integration SuiteTM features an open architecture that
seamlessly integrates customer relationship management (CRM) applications and
contact center solutions. Used every day by thousands of agents around the
globe, our pre-packaged integration solutions are deployed with leading CRM
application providers including Microsoft, Oracle, Salesforce.com, and SAP and
leading contact center solution providers including Avaya, Cisco, Nortel and
others. Reflecting 11 years of experience with many of the world’s leading
companies, our customers include over 120 innovative organizations that rely on
AMC solutions to better serve their customers. Founded in 1995, AMC Technology
is a privately held software development company headquartered in Richmond,
Virginia. For more information, please visit AMC at http://www.amctechnology.com.
Copyright ©2007 AMC Technology, L.L.C. All rights reserved. All product and
company names mentioned herein are trademarks of their respective owners.
