Sony of Canada Chooses AMC Technology for
mySAP CRM and Avaya Contact Center Integration
Richmond, VA - January 23, 2006 -
AMC Technology, L.L.C., a leading provider of multi-channel
integration solutions for contact centers, today announced Sony of
Canada, Ltd. as a major new customer. Sony Canada chose the AMC
product suite to integrate mySAP™ Customer Relationship Management
(CRM) with their Avaya contact center systems to enhance service in
their customer support center located in Toronto, Canada.
The Sony Canada customer support center serves 75 Sony
stores and a network authorized dealers across Canada.
Through this contact center integration project, Sony
Canada will offer their consumers more efficient and
tailored service.
"Contact center integration has been a
priority for us because it allows us to improve customer service and
agent productivity," said Sony Canada CIO Wayne Ground. "We are
impressed with the AMC product suite as one of the few solutions
that can provide robust integration between CTI-enabled contact
centers and mySAP CRM."
AMC Multi-Channel Integration Suite™
will provide Sony Canada with pre-packaged, certified integration
between mySAP CRM 3.1, utilizing SAP Interaction Center WinClient,
and Avaya telephony systems, utilizing Avaya Computer Telephony for
CTI.
“We are excited about working with
Sony Canada to help them meet their contact center objectives,”
stated Anthony X. Uliano, President and CTO, AMC Technology.
“Our solution will allow Sony Canada to enhance the use and
better leverage their investment in mySAP CRM for their contact center.”
About Sony of Canada, Ltd.
Established in 1955, Sony of Canada Ltd.
is a wholly-owned subsidiary of Sony Corporation of Tokyo, Japan, a
world leader in the manufacture and marketing of electronic and
computer products for consumer, business, electronics publishing
and multimedia applications on a global scale. With headquarters
in Toronto, sales offices in Vancouver and Montreal and distribution
centres in Coquitlam, British Columbia, and Whitby, Ontario, approximately
970 employees support 75 Sony stores and a network of more than 3,000
authorized dealers across Canada. Additional information is available
at
www.sony.ca.
About AMC Technology
AMC Technology, LLC, is a
leading provider of multi-channel integration solutions that
allow contact centers to more efficiently manage all types
of customer interactions and deliver superior levels of
customer service. AMC Multi-Channel Integration SuiteTM
features an open architecture that easily, seamlessly
integrates customer relationship management (CRM)
applications and contact center solutions. Used every day by
thousands of agents around the globe, our pre-packaged
integration solutions are deployed with leading CRM
application providers including SAP, Siebel,
Oracle/PeopleSoft and Microsoft and leading contact center
solution providers including Avaya, Cisco, Nortel, and
others. Reflecting 10 years of experience with many of the
world’s leading companies, our customers include more than
85 innovative organizations that rely on AMC solutions to
better serve their customers. Founded in 1995, AMC
Technology is a privately held software development company
headquartered in Richmond, Virginia. Additional information
is available at
www.amctechnology.com
or by contacting Kevin D. Huff, Vice President, Marketing
and Alliances, at (804) 915-0520.
About AMC Technology
AMC Technology, L.L.C., is a
leading provider of multi-channel integration solutions that allow contact
centers to more efficiently manage all types of customer interactions and
deliver superior levels of customer service. AMC Multi-Channel Integration
SuiteTM
features an open architecture that easily, seamlessly integrates customer
relationship management (CRM) applications and contact center solutions. Used
every day by thousands of agents around the globe, our pre-packaged integration
solutions are deployed with leading CRM application providers including SAP,
Siebel, Oracle/PeopleSoft and Microsoft and leading contact center solution
providers including Avaya, Cisco, Nortel, and others. Reflecting 11 years of
experience with many of the world’s leading companies, our customers include
more than 85 innovative organizations that rely on AMC solutions to better serve
their customers. Founded in 1995, AMC Technology is a privately held software
development company headquartered in Richmond, Virginia. Additional information
is available at
www.amctechnology.com or by contacting Holly
D. Moloney, Marketing Specialist, at (804) 915-0511.
SAP, mySAP and all other SAP products and service names
mentioned herein are trademarks or registered trademarks of SAP AG in Germany
and several other countries. All other product and company names mentioned
herein are trademarks of their respective owners.
