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At AMC, we build on the strengths of our partners to develop
integration solutions for the world’s most innovative contact centers. Used every day by thousand’s of agents
around the globe, our solutions are deployed with leading CRM and contact center providers including SAP,
Siebel, Oracle / PeopleSoft, Microsoft, Avaya, Cisco, Nortel and others.
CRM Solution Partners
SAP
AMC has been working with SAP since 1998. From the creation of the original Customer Interaction Center (CIC) for R/3® and 3.X to the
development of the Multichannel Interface for mySAP™ CRM Interaction Center, AMC has consistently provided
innovative solutions for the SAP contact center environment. Our solutions for SAP® R/3® and mySAP™ CRM
include pre-packaged, server-based integration of telephony (CTI), email and web-chat solutions from leading
contact center solutions including Avaya, Cisco and Nortel.
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Siebel®
As a
Siebel® Software Partner, AMC develops solutions for
Siebel 7 business applications. Companies utilizing
Siebel 7 in a contact
center environment require integration with their contact systems to more effectively manage customer interactions. Through
Siebel Communication Server, we provide pre-packaged,
server-based integration with leading telephony solutions including Avaya, Cisco and Nortel. This integration enables CTI functions including softphone controls,
caller identification and screen population of
Siebel application pages.
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Oracle® / PeopleSoft®
As a
Certified Partner Member of the Oracle®
PartnerNetwork, AMC develops solutions for
Oracle's PeopleSoft® Enterprise CRM. Companies utilizing PeopleSoft CRM in a contact
center environment require integration with their contact systems to more effectively manage customer interactions. Through PeopleTools, we provide pre-packaged,
server-based integration with leading telephony solutions including Avaya, Cisco and Nortel. This integration enables CTI functions including softphone controls,
caller identification, and screen population of PeopleSoft application pages.
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Microsoft®
As a
Microsoft®
Gold Certified ISV Partner, AMC develops solutions for Microsoft
Dynamics CRM. We offer a contact center framework
that delivers interaction controls and contact center functionality built into the user's Microsoft
Dynamics CRM desktop. The open platform design supports pre-packaged integration of
telephony (CTI), email and web-chat solutions from leading contact center solution providers including
Aspect, Avaya, Cisco and Nortel.
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Contact Center Solution Partners
Avaya
As an Innovator Member of Avaya DevConnect Program, AMC provides solutions for Avaya™ Interaction Center, Avaya Computer Telephony (CT)
and Avaya IVR. Our solutions provide pre-packaged, server-based integration that delivers real-time connectivity with leading CRM applications, including SAP,
PeopleSoft and Microsoft. This integration allows contact centers to improve call management and enable CTI functions including softphone controls, caller
identification and screen population in the CRM agent desktop.
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Cisco®
As a Cisco® Technology Developer Program Partner, AMC provides solutions for Cisco Intelligent Contact Management
(ICM) and Cisco IP Contact Center (IPCC). Our solutions provide pre-packaged, server-based integration that delivers real-time connectivity
with leading CRM applications, including SAP, PeopleSoft and Microsoft. This integration allows contact centers to improve call management
and enable CTI functions including softphone controls, caller identification and screen population in the CRM agent desktop.
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Nortel™
As a Nortel Developer Partner with designated Nortel Select Products, AMC provides solutions
for Nortel Symposium Call Center Server, Nortel Communications Control Toolkit (CCT) and Nortel Business Communications Manager
(BCM) LAN CTE. Our solutions provide pre-packaged, server-based integration that delivers real-time connectivity with leading
CRM applications, including SAP, PeopleSoft and Microsoft. This integration allows contact centers to improve call management
and enable CTI functions including softphone controls, caller identification and screen population in the CRM agent desktop.
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