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Application Adapter for
AppExchange
AMC Technology's
Application Adapter for Salesforce.com is the
central server omponent that manages the
real-time flow of interactions between Salesforce.com's soft phone user interface and
contact centers.
The Application
Adapter provides Salesforce.com clients access
to enhanced contact center functionality from a
leading provider of multi-channel integration
solutions that allow contact centers to more
efficiently manage all types of customer
interactions and deliver superior levels of
customer service.
Featuring an open
architecture that easily, seamlessly integrates
the Salesforce.com soft phone user interface
with contact center solutions, the Application
Adapter is used every day by thousands of agents
around the globe. AMC Technology's
pre-packaged integration solutions are deployed
with leading contact center solution providers
including Avaya, Cisco, Nortel, and others.
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Single agent desktop utilizes Salesforce.com's user interface to
perform all customer service and interaction management.
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Customer interactions are intelligently blended and routed to
contact center agents across multiple communication channels through
a single desktop.
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Agents can place, receive, and transfer interactions with full,
real-time access to customer data in Salesforce.com's application.
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Compatible with Salesforce.com Enterprise edition.
View the demo
For more information, please contact us at:
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