SAP
AMC has been working with SAP since
1998.
From the creation of the original Customer Interaction
Center (CIC) for R/3® and 3.X to the development
of the Multichannel Interface for mySAP CRM
Interaction Center, AMC has consistently
provided innovative solutions for the SAP
contact center environment. Our solutions for
SAP® R/3® and mySAP™ CRM include pre-packaged,
server-based integration of telephony (CTI),
email and web-chat solutions from leading
contact center solutions including Avaya, Cisco,
Nortel and others.
SAP Product Support
AMC solutions for SAP provide pre-packaged,
server-based integration that delivers real-time
connectivity with leading contact center
solutions. AMC solutions for SAP support:
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Netweaver 6.10,
6.20, 6.30, 7.0 and 7.1 certified
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SAP R/3: 4.5
and 4.6 certified
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SAP ECC 6.0
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mySAP CRM 3.0,
3.1, 4.0, and 5.0
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WinCient and
WebClient
For more on AMC solutions for SAP, please see
our Solutions section.
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SAP Certified Integration
Please visit our Resource Library for PDF copies of the SAP
Interface Certificates.
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