Nortel™
As a Nortel Developer Partner
AMC solutions are Nortel compatible and are
recommended by Nortel as Nortel Select Products.
Our solutions provide pre-packaged, server-based integration that delivers real-time connectivity with leading CRM applications, including
Microsoft, Oracle PeopleSoft, Siebel, SAP,
and salesforce.com. This integration allows contact centers to improve call management and enable CTI functions including softphone controls,
caller identification, and screen population in the CRM agent desktop.
The Nortel Developer Program
The Nortel Developer Program is a global support organization designed to provide world-class technical and marketing support to companies that work closely with Nortel Networks
and its customers in delivering complementary solutions. The Developer Program is a tiered program that offers member companies the ability to chose the level of participation
that best aligns with their development strategy.
Nortel Product Support
AMC solutions for Nortel provide pre-packaged, server-based integration that delivers real-time connectivity with leading
CRM applications. AMC solutions support the following Nortel CTI products:
-
Nortel Communications Control Toolkit (CCT)
-
Symposium call
Center Server (SCCS)
-
Communication
Server 1000
-
Meridian 1 PBX
with CS 1000 Software
-
Business
Communication Manager
For more on AMC solutions for Nortel, please see our Solutions section.
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Nortel Compatible Product Certificate
AMC Suite products have been tested by Nortel and hold multiple, global Nortel Compatible Product Certificates. To confirm Nortel compatibility certification for AMC products,
please visit the Nortel Partner site and search on AMC Technology for a listing.
Nortel Partner Site>>
Alternatively, please visit our Resource Library for PDF copies of the Nortel certificates.
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AMC Products Available Direct From Nortel
As a Nortel Select Product, the AMC Multi-Channel Integration Suite for leading CRM applications is available for license direct from
Nortel and the Nortel family of Distributors and Resellers throughout North America and EMEA.
For more on Nortel Select Products from AMC, please see the Nortel Select Products site.
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