Cisco^®

As a Cisco Technology Developer Program Partner, AMC provides solutions for Cisco Intelligent Contact Management (ICM) Enterprise, Cisco IP Contact Center (IPCC) and Cisco UCM (Call Manager), previously IP Contact Center Call Manager. Our solutions provide pre-packaged, server-based integration that delivers real-time connectivity with leading CRM applications, including SAP, Oracle PeopleSoft, Oracle eBusiness Suite, Microsoft Dynamics CRM and BMC Remedy Helpdesk. This integration allows contact centers to improve call management and enable CTI functions including softphone controls, caller identification, and screen population in the CRM agent desktop.

Cisco Technology Developer Program

The Cisco Technology Developer Program unites Cisco with vendors of complementary network-enabling technologies to deliver interoperable products, solutions, and services for customers in all industries. Members of the program include companies that hold a market leadership position, use Cisco technology, and share Cisco's strong commitment to customer service.

Cisco Product Support

AMC solutions for Cisco provide pre-packaged, server-based integration that delivers real-time connectivity with leading CRM applications. AMC solutions support the following Cisco products:

• Cisco UICM -- previously ICM Enterprise

• Cisco UCC Enterprise -- previously IP Contact Center (IPCC) Enterprise

• Cisco UCC Express -- previously IP Contact Center (IPCC) Express

• Cisco UCM (Call Manager), previously IP Contact Center Call Manager

Through Cisco ICM, the AMC Suite supports a full range of PBX switches from leading vendors including Avaya, Cisco, and Nortel. For more on AMC solutions for Cisco please see our Solutions section. More >>

Cisco Interoperability Tested

AMC Suite products have completed Cisco Interoperability Verification Testing. To confirm Cisco compatibility certification for AMC products, please visit the Cisco Partner Site to view our Developer Partner Profile. Cisco Partner Site>>

Contact info@amctechnology.com today to request any of the following:

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