AMC Technology Partners Cisco Contact Center and CRM Integration.

Cisco^®

As a Cisco Technology Developer Program Partner, AMC provides solutions for Cisco Intelligent Contact Management (ICM) Enterprise and Cisco IP Contact Center (IPCC). Our solutions provide pre-packaged, server-based integration that delivers real-time connectivity with leading CRM applications, including SAP, Oracle PeopleSoft and Microsoft. This integration allows contact centers to improve call management and enable CTI functions including softphone controls, caller identification, and screen population in the CRM agent desktop.

Cisco Technology Developer Program

The Cisco Technology Developer Program unites Cisco with vendors of complementary network-enabling technologies to deliver interoperable products, solutions, and services for customers in all industries. Members of the program include companies that hold a market leadership position, use Cisco technology, and share Cisco's strong commitment to customer service.

Cisco Product Support

AMC solutions for Cisco provide pre-packaged, server-based integration that delivers real-time connectivity with leading CRM applications. AMC solutions support the following Cisco products:

Cisco ICM Enterprise Edition
Cisco IP Contact Center (IPCC) Enterprise

Through Cisco ICM, the AMC Suite supports a full range of PBX switches from leading vendors including Avaya, Cisco, and Nortel. For more on AMC solutions for Cisco please see our Solutions section. More >>

Cisco Interoperability Tested

AMC Suite products have completed Cisco Interoperability Verification Testing. To confirm Cisco compatibility certification for AMC products, please visit the Cisco Partner Site to view our Developer Partner Profile. Cisco Partner Site>>

"The Cisco Systems, Inc. Cisco Compatible logo signifies that AMC Technology product has undergone interoperability testing by AMC together with Cisco and/or a third party test-house based on testing criteria set by Cisco. AMC is solely responsible for the support and warranty of its product. Cisco makes no warranties, express or implied, with respect to AMC's product or its interoperation with the listed Cisco product and disclaims any implied warranties of merchantability, fitness for a particular use or against infringement.

The following versions of AMC's Telephony Connector has been tested for interoperability with the listed product of Cisco Systems, Inc.

Telephony Connector, Version 1.0 Compatible with Cisco ICM Version 4.6."