On September 8th AMC visited our customer, Regent University in Virginia Beach as our final stop of this summer’s Roadshow. Regent University is one of the nation’s leading Christian academic centers, with associate, bachelor’s, master’s and doctoral degrees available worldwide. Regent utilizes Contact Canvas in their contact center to connect Microsoft Dynamics CRM with their Avaya telephone system for recruitment and admissions. They are a blended call center that handles both inbound and outbound calls and agents’ are reassigned skill-sets throughout the day based on call volumes.
Our 2016 Roadshow is centered around formal rounds to visit with customers to tour their contact centers to review the agent experience – meeting with supervisors and agents to discuss how Contact Canvas has improved operations and challenges that AMC can assist with. AMC demos new features, discusses future development plans, and support procedures.
We had a great time visiting with Regent University, learning more about their contact center and hearing feedback on Contact Canvas.
Check out these images to see how it went.