SAP CRM

Oracle Siebel

Oracle PeopleSoft CRM
salesforce.com CRM
Microsoft Dynamics CRM



Avaya Contact Center CTI

Cisco Contact Center CTI Nortel Contact Center CTI Aspect Contact Center CTI

"We are very happy with the ease of integration provided by the AMC solution and the value it provides to our customer service operations."
— Owen Coppage,
AGL Program Director & CIO More 
 

AMC Technology Reports Strong First Half 2008 Results with 24% Revenue Growth: Strong revenue growth was spread across many geographic regions. Additionally, AMC continues to focus on expanding partner relationships and new product development.
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Australia's AGL Energy Selects AMC Technology to integrate their SAP CRM application and their Avaya contact center hardware and software.

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More AMC Technology Certifications from SAP AMC Technology Announces it has Achieved Certification From SAP on Seven Additional Connectors.

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Sloan Valve Chooses AMC Technology to integrate their SAP CRM and Cisco Contact Center.

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TNT Post Selects AMC Subscription Software to integrate their SAP CRM and Nortel contact center.   
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Every day, thousands of contact center agents around the globe are using AMC Technology solutions to work more effectively and deliver higher levels of customer service. AMC Multi-Channel Integration Suite™ provides pre-packaged, proven integration between leading CRM applications and contact center systems.

Presenting live at ICCM
October 6-8, 2008 at the Metro Toronto Convention Center
CRM Integration Best Practices: Taking The Pain Out of The Call Centre presented by Larry Smothers, Global Partner Sales Manager
Attend this session at ICCM and learn how to avoid CRM integration pitfalls.
Learn More

Webinar: Avaya Contact Center and CRM Integration
Learn how AMC pre-packaged, certified products can help integrate CRM with Avaya Contact Centers. Learn the benefits, see screen shots and call flows.
 
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WHITEPAPER - How to Calculate ROI for CTI Contact Center and CRM Integration
AMC has provided this document via SAP Insider magazine, in cooperation with Microsoft Corporation.

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