Las Vegas, NV - March 3-5, 2008 - AMC Technology will offer SAP CRM 2008 attendees the opportunity to schedule a time to have a technical discussion with a contact center integration specialist in the convenience of the show floor at booth #605. This is extremely valuable to call center and IT mangers who are interested in improving their sales, service, support, marketing, and operational efficiency by asking questions of a company such as AMC that has been integrating CRM applications with telephony contact centers since 1995.

AMC welcomes the toughest technical questions about CRM dips for call routing, IVR self-service personalization, detailed call center analytics, first call resolution improvements with knowledge worker queues, inbound and outbound call blending, using call center agents for multi-channel e-mail, web chat, and fax handling, or any other technical discussion regarding old and new models of CTI from Avaya, Nortel, Cisco, Aspect, Envox, or other equipment vendor.

AMC Technology solution engineers are indeed SAP^® R/3^® and mySAP™ CRM specialists when it comes to integrating with CTI, Telephony Call Centers, and Multi-Media Contact Centers. For example, Paul Martin, a Solutions Engineer with AMC Technology for the last 8 years has extensive experience with SAP products. Having completed over 100 installations of AMC integration software, Paul is well versed in the technical aspects of integrating a contact center with a CRM application and also has the SAP offered training courses under his belt to prove it.