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Getting
the Most out of Dreamforce for the Contact Center
Mark your calendar to learn more about
planning your Dreamforce agenda to learn everything
you can about CTI integration for your contact
center.
In this AMC Webinar you will learn the basics of
Salesforce Call Center and how adding CTI will
help you provide better customer service. In
addition, we will give you exclusive access to
customized session schedules that will ensure
that you don't miss a thing in San Francisco.
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A recorded version
is available in our Webinar Archive |
The Balancing Act for Contact Centers:
Reducing Costs and Improving Customer Experience - featuring Aspect
As companies search for ways to cut costs and
deliver superior customer service in the current
economic climate, unified communications and
application integration have moved to the
forefront in the contact center industry to
improve customer experience while reducing costs.
Join AMC Technology and our partner Aspect to learn ways to trim
costs without negatively impacting customer service. |
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A recorded version
is available in our Webinar Archive |
 Live
Demo: Microsoft Dynamics CRM in the Enterprise Contact Center
Join us to for a deep dive into integrating
Microsoft Dynamics CRM with the existing
hardware in your enterprise contact center to
support multiple communication channels.
Resulting improvements in operational efficiency
will increase customer satisfaction and generate
a greater return on your investment.
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A recorded version is available in our Webinar Archive |
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Reduce
Operating Costs in the Enterprise Contact Center
In these challenging economic times, businesses
face the dual challenges of reducing operating
costs while providing better service to retain
existing customer and expand the customer base.
Join AMC Technology and our partner Aspect to learn how to begin
streamlining your contact center agent's desktop with unified
communications. |
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A recorded version is available in our Webinar Archive |
 Live Demo: SAP CRM Integration in the Enterprise
Contact Center
Join us for a
walkthrough of a live installation of our
integration suite for SAP CRM.
We'll show you what it
takes to add softphone controls and screen pops
to your contact center agent's desktop -- all in
less than an hour.
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A recorded version is available in our Webinar Archive |
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Live
Demo: Salesforce CRM Integration in the Enterprise Contact Center
Join us to see our solution for Salesforce CRM
providing full CTI functionality via the
salesforce.com application.
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A recorded version is available in our Webinar Archive |
 Integrate
Your Nortel Contact Center and CRM to Increase ROI
Join us to learn how integrating Nortel systems
with multiple communication channels drives more
revenue and generates a greater return on your
technology investment.
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A recorded version is available in our Webinar Archive |
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Maximize Your SAP CRM Investment with Enterprise
Contact Center Integration
In the current economic climate, it is more
important than ever to take full advantage of
your existing technology implementations.
Join us to learn more
about decreasing contact center costs and
increasing customer satisfaction using
multi-channel integration. |
|
A recorded version is available in our Webinar Archive |
 Avaya Contact Center and CRM Integration
Learn how AMC pre-packaged, certified products can help integrate CRM with Avaya Contact Centers.
Learn the benefits, see screen shots and call
flows. |
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A recorded version is available in our Webinar Archive |
 Contact Center Integration for Microsoft
CRM
Using Microsoft CRM
and thinking about
contact center or help desk considering telephony (CTI) integration?
This webinar can help.
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A recorded version is available in our Webinar Archive |
 Contact Center Integration for Siebel
CRM
Learn why companies integrate their
Oracle Siebel CRM and call centers, the issues
and pit-falls, and see real contact center agent
screen shots.
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A recorded version is available in our Webinar Archive |
 Contact Center Integration for Salesforce
CRM
If your company is using salesforce.com CRM in a
contact center or help desk environment and is
considering telephony (CTI) integration, then
this webinar can help.
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A recorded version is available in our Webinar Archive |
 Integration Study -- Avoiding Costly Contact Center and CRM
Integration Pitfalls
In this AMC Webinar you'll learn:
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How to determine if you need a detailed technical
analysis of your contact center and CRM integration
project
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What to ask for in a professional Integration Study
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What AMC provides in their Integration Study |
|
A recorded
version is available in our
Webinar Archive |
