Webinars
A list of upcoming
Webinars is shown below.
To access archived Webinars, please visit our
Webinar Archive.
Scroll down to see our complete offering of Webinars.
|
Title |
Date/ Duration |
Links |
 |
|
|
|
Contact Center and SAP CRM Integration
Learn about SAP in a contact center
environment. See screen shots of Web and Win
interfaces, call flows,
and other valuable info. |
Tuesday July 22,
2008 11:00
AM EST
45 Minutes |
Click here to Register |
 |
|
|
|
Contact Center Integration for Siebel
CRM
Learn why companies integrate their
Oracle Siebel CRM and call centers, the issues
and pit-falls, and see real contact center agent
screen shots.
|
Thursday July 24,
2008 11:00
AM EST
45 Minutes |
Click here to Register |
 |
|
|
|
Contact Center Integration for PeopleSoft
CRM
Learn the how and why of
Oracle PeopleSoft CRM and CTI contact center integration - Screen shots, step by
step call flows, and other valuable information.
|
Tuesday July 29,
2008 11:00
AM EST
45 Minutes |
Click here to Register |
 |
|
|
|
Contact Center Integration for Salesforce
CRM
If your company is using salesforce.com CRM in a
contact center or help desk environment and is
considering telephony (CTI) integration, then
this webinar can help.
|
Recently Recorded
Live Event
Coming Soon |
A recorded version is available in our Webinar Archive |
 |
|
|
|
Contact Center Integration for Microsoft
CRM
Using Microsoft CRM
and thinking about
contact center or help desk considering telephony (CTI) integration?
This webinar can help.
|
Recently Recorded
Live Event
Coming Soon |
A recorded version is available in our Webinar Archive |
 |
|
|
How to Calculate ROI for CRM and Contact Center Integration
In this AMC Webinar you'll learn:
-
The ROI areas of customer experience and operational
efficiency
-
Metrics for first call resolution, self service,
agent time utilization and many other critical areas
-
How to create realistic ROI metrics for a successful
total project
Thursday, July 17,
2008
11:00
AM EST 45 minutes |
Click
Here to Register |
|
Integration Study -- Avoiding Costly Contact Center and CRM
Integration Pitfalls
In this AMC Webinar you'll learn:
-
How to determine if you need a detailed technical
analysis of your contact center and CRM integration
project
-
What to ask for in a professional Integration Study
-
What AMC provides in their Integration Study |
Recently Recorded |
A recorded
version is available in our
Webinar Archive |
|
System Integrators as Partners
Special webinar just for System Integrators:
-
Learn how your system integration practice can
benefit from AMC certifications and experience
-
Gain insight into maximizing contact center and CRM
integration results
-
Learn how easy it is to become an AMC Technology
System Integrator partner
|
Recently Recorded |
A recorded
version is available in our
Webinar Archive |
|
|
Taking the Pain Out of the Call Center
CRM Integration Best Practices Webinar. Jointly presented with CRM
Interaction Solutions magazine.
 |
Recently Recorded |
More Information |
