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Connecting the Enterprise with Cisco
Integration
Register now to attend a webinar on AMC's
integration options for Cisco users. Learn how to
connect your entire enterprise, from agents to
experts and mobile. |
5/24/12
11:00 AM ET
Register Here
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Recorded Webinar:
"AMC
Technology's Countdown to SAP's CRM 2012
Event"
View our
webinar on SAP's annual conference, CRM 2012. We
will discuss conference details as well as our
integration to SAP and SAP's BCM. |
A recorded version is
available in our Webinar Archive
Download
webinar slides as a PDF in
our Webinar Archive |
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Recorded Webinar: "A
Preview to CallCenterWorld 2012, Berlin"
AMC Technology is a
sponsor for CallCenterWorld 2012 in
Berlin! View our webinar recording to review
important CallCenterWorld events and
sessions as well as key opportunities
for you to meet with AMC. |
A recorded version is
available in our Webinar Archive
Download
webinar slides as a PDF in
our Webinar Archive |
|
Recorded Webinar: "The
Value of Integrating Siebel CRM with
Multi-Channel Communications"
Missed the last webinar? View
our recording here!
This webinar
provides detailed information on
integrating Siebel CRM with your enterprise
communication infrastructure, your PBX / ACD from
Aspect, Avaya, Cisco and others.
Our Siebel CRM integration is
Oracle-validated for inbound and
outbound voice as well as multi-channel
routing with email response integration.
Learn how this solution can help improve
contact center agent productivity and
enhance your customer's experience in
your contact center. |
A recorded version is
available in our Webinar Archive
Download Webinar Slides as PDF |
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Recorded Webinar: "Integrating Communications with
Salesforce Winter 2012"
If you were unable to attend
our November webinar on "Integrating
Communications with Salesforce Winter
2012"
or you did attend and you would like to
share this informative webinar with your
colleagues, the recording is now available.
This webinar
reviewed the value of integrating
communications (CTI) into
Salesforce CRM and took a look at Salesforce Winter 2012. We
also provided
a demo of a CTI-enabled Salesforce
Service Cloud Console.
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A recorded version is
available in our Webinar Archive
Download Webinar Slides as PDF |
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Recorded Webinar: "AMC
Technology's Integration for Cisco into
Salesforce"
If you were unable to attend
our webinar on "AMC Technology's
Integration for Cisco into Salesforce"
or you did attend and you would like to
share this informative webinar with your
colleagues, the recording is now available.
As a Cisco Technology Developer Program
Partner AMC integrates marketing leading CRM
applications from Salesforce and Microsoft,
as well as Oracle and SAP. We offer
certified and fully supported Connectors for
all Cisco communication platforms.
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A recorded version is
available in our Webinar Archive
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Recorded Webinar: "CRM
Integration in the Cisco Enterprise"
If you were unable to attend
our October webinar on "CRM Integration for
the Cisco Enterprise”
or you did attend and you would like to
share this informative webinar with your
colleagues, the recording is now available.
As a Cisco Technology Developer Program
Partner AMC integrates marketing leading CRM
applications from Salesforce and Microsoft,
as well as Oracle and SAP. We offer
certified and fully supported Connectors for
all Cisco communication platforms. Watch our
webinar to learn more about our Cisco
solutions and our fully supported products!
|
A recorded version is
available in our Webinar Archive
Download
webinar slides as a PDF in
our Webinar Archive |
|
Recorded Webinar: "Countdown to
Dreamforce 2011"
If you were unable to
attend our August webinar on "Countdown
to Dreamforce 2011" or you did attend
and you would like to share this
informative webinar with your
colleagues, the recording is now
available. While Dreamforce 2011 is Aug
30 - Sept 2, we still have interesting
information in this webinar about
Salesforce Summer 2011 you won't want to
miss!
|
A recorded version
is available in our Webinar Archive
Download
webinar slides as a PDF in
our Webinar Archive |
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Recorded Webinar: "Communication Enable
Salesforce for a Complete Customer
Profile"
If you were unable to
attend our July webinar on
"Communication Enabling Salesforce for a
Complete Customer Profile” or you did
attend and you would like to share this
informative webinar with your
colleagues, the recording is now
available. Listen to this recording to
learn about AMC’s Adapter for Salesforce
to communication enable your Salesforce
Service Cloud and Salesforce users.
|
A recorded version
is available in our Webinar Archive
Download
webinar slides as a PDF in
our Webinar Archive |
|
Recorded Webinar: "Integrating Microsoft
CRM Dynamics 2011 to your Contact
Center"
Listen to this webinar to learn about
AMC’s new integration for Microsoft
Dynamics 2011. Whether you choose
Dynamics 2011 as an On Demand or an On
Premise solution AMC can help you
communication-enable your customer
service and call center business
processes. Bridge the divide between
your on-premise telephone platform, your
PBX or ACD and Microsoft Dynamics. Our
integration (CTI) delivers Dynamics
contextual application "screen pops" to
your agents so they can provide your
customers the best service. |
A recorded version
is available in our Webinar Archive
Download
webinar slides as a PDF in
our Webinar Archive |
|
Recorded Webinar: "Countdown to IAUG:
Five Things to Know About Integrating
Avaya Contact Centers
Learn five important things about
integrating Avaya channels with your
applications:
· You
need an experienced, reliable partner.
· The
solution must support your Avaya and
application platforms now and into the
future.
· Focus
on a business solution that complestes
your contact center, not just a
technical solution.
· A
strong agent experience integrated
directly into your CRM Application makes
your agents more efficient and
responsive, raising customer
satisfaction.
· Meet
the challenges of advanced deployments
that include multiple channels and
legacy, 3rd party and web service based
applications that do not have a formal
CTI framework.
|
A recorded version
is available in our Webinar Archive
Download
webinar slides as a PDF in
our Webinar Archive |
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Recorded Webinar: Salesforce Spring 2011
and the Service Console
This recorded webinar
details how the Service Cloud Console
provides agents in busy customer service
centers an optimized user interface to
handle incoming customer calls. Learn
how AMC Technology's Adapter for
Salesforce provides flexibility and
allows contact centers to pick which
Salesforce call center interface they
use in the call center. This webinar
reviews the classic call center
interface and digs deep into how the
Service Console helps high activity
contact center agents can easily
navigate between records and receive
flexible screen pops.
|
A recorded version
is available in our Webinar Archive
Download
webinar slides as a PDF in
our Webinar Archive |
|
Recorded Webinar: Integrating Siebel CRM
in your Contact Center
This webinar provides
important information Seibel CRM
solutions for your contact center. Get
the detailed information you need on
integrating Siebel CRM with your contact
center infrastructure from Aspect,
Avaya, Nortel, Cisco and others. Our
Multi-Channel Integration Suite is an
Oracle-validated integration for inbound
and outbound voice as well as
multi-channel routing with email
response integration. Learn how this
solution can help improve agent
productivity and enhance your customer's
experience in your contact center.
|
A recorded version
is available in our Webinar Archive
Download
webinar slides as a PDF in
our Webinar Archive |
|
Recorded Webinar: Delivering World Class
Business Solutions for Avaya Aura Contact
Centers
This webinar explains
how to integrate Avaya Aura Contact Centers
(AACC) with business applications, the
recordings are now available. It provides
detailed information on the value, features
and functionality of AMC Technology's AACC
connectors. Learn how this integration can
help your customers:
· Increase the Contact
Centers' operation efficiencies and agent
effectiveness
· Improve their customer
satisfaction rating
· Maximize ROI by leveraging
their contact center and Avaya business
investments
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A
recorded version is available in our Webinar Archive
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Recorded Webinar: Demonstration of AMC
Technology's Contact Center Integration with
Salesforce
Listen to the third
webinar in AMC Technology webcast series on
our contact center integration for
Salesforce. This webcast helps you put it
all together, walking you through a
demonstration of many of the compelling
feature we discussed in our first two
sessions. |
A
recorded version is available in our Webinar Archive
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Recorded Webinar:
Improving the
Customer Experience with AMC Technology's
Salesforce Integration
Listen to the second
webinar in AMC Technology webcast series
that explores our integration to Salesforce
for the Contact Center. This webcast
provides information on how you can use
customer data to enable your contact center
agents to improve the customer experience. |
A
recorded version is available in our Webinar Archive
|
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Recorded Webinar: Increasing Contact Center
Agent Productivity with AMC Technology's
Integration to Salesforce
Listen to the first
webinar in a series of AMC Technology
webcasts that explore how to increase your
contact center agent's productivity. This
webcast provides key and timely information
on how agents can have key Salesforce data
available to them as they greet the
customer. Discover how consistent handling
of each customer interaction helps increase
agent productivity. |
A
recorded version is available in our Webinar Archive
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The Balancing Act for Contact Centers:
Reducing Costs and Improving Customer Experience - featuring Aspect
As companies search for ways to
cut costs and deliver superior customer service
in the current economic climate, unified
communications and application integration have
moved to the forefront in the contact center
industry to improve customer experience while
reducing costs.
Join AMC Technology and our partner Aspect to learn
ways to trim costs without negatively impacting customer service. |
A recorded
version is available in our Webinar Archive |
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Live Demo: Microsoft Dynamics CRM in the Enterprise Contact Center
Join us to for a deep dive into
integrating Microsoft Dynamics CRM with the
existing hardware in your enterprise contact
center to support multiple communication
channels. Resulting improvements in operational
efficiency will increase customer satisfaction
and generate a greater return on your
investment.
|
A
recorded version is available in our Webinar Archive |
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Reduce Operating Costs in the Enterprise Contact Center
In these challenging economic
times, businesses face the dual challenges of
reducing operating costs while providing better
service to retain existing customer and expand
the customer base.
Join AMC Technology and our partner Aspect to learn
how to begin streamlining your contact center agent's desktop with
unified communications. |
A
recorded version is available in our Webinar Archive |
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Getting the
Most out of Dreamforce for the Contact
Center
Mark your calendar to learn more
about planning your Dreamforce agenda to learn
everything you can about CTI integration for
your contact center.
In this AMC Webinar you will
learn the basics of Salesforce Call Center and
how adding CTI will help you provide better
customer service. In addition, we will give you
exclusive access to customized session schedules
that will ensure that you don't miss a thing in
San Francisco.
|
A recorded
version is available in our Webinar Archive |
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Live Demo: SAP CRM Integration in the Enterprise Contact Center
Join
us for a walkthrough of a live installation of
our integration suite for SAP CRM.
We'll show
you what it takes to add softphone controls and
screen pops to your contact center agent's
desktop -- all in less than an hour.
|
A
recorded version is available in our Webinar Archive |
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Live Demo: Salesforce CRM
Integration in the Enterprise Contact Center
Join us to see our solution for
Salesforce CRM providing full CTI functionality
via the salesforce.com application.
|
A
recorded version is available in our Webinar Archive |
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Integrate Your Nortel
Contact Center and CRM to Increase ROI
Join us to learn how integrating Nortel systems
with multiple communication channels drives more
revenue and generates a greater return on your
technology investment.
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A
recorded version is available in our Webinar Archive |
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Maximize Your SAP CRM
Investment with Enterprise Contact Center Integration
In the current economic climate, it is more
important than ever to take full advantage of
your existing technology implementations.
Join us
to learn more about decreasing contact center
costs and increasing customer satisfaction using
multi-channel integration. |
A
recorded version is available in our Webinar Archive |
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Avaya Contact Center and CRM Integration
Learn how AMC pre-packaged,
certified products can help integrate CRM with
Avaya Contact Centers. Learn the benefits, see
screen shots and call flows. |
A
recorded version is available in our Webinar Archive |
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Contact
Center Integration for Microsoft CRM
Using
Microsoft CRM and thinking about contact center
or help desk considering telephony (CTI)
integration? This webinar can help.
|
A
recorded version is available in our Webinar Archive |
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Contact
Center Integration for Siebel CRM
Learn why companies integrate
their Oracle Siebel CRM and call centers, the
issues and pit-falls, and see real contact
center agent screen shots.
|
A recorded version is available in our Webinar
Archive |
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Contact
Center Integration for Salesforce CRM
If your company is using
salesforce.com CRM in a contact center or help
desk environment and is considering telephony
(CTI) integration, then this webinar can help.
|
A recorded version is available in our Webinar
Archive |
 Integration
Study -- Avoiding Costly Contact Center and CRM Integration Pitfalls
In this AMC Webinar you'll learn:
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How to determine if you need a detailed technical
analysis of your contact center and CRM integration
project
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What to ask for in a professional Integration Study
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What AMC provides in their Integration Study |
A recorded version is available in our
Webinar Archive |
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More Sessions Coming Soon |
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