Once registered you'll have access to White Papers, Webinars and Product Demos.

A list of archived webinars is shown below.

Webinar Recording: Microsoft Dynamics CRM showing telephony (CTI) integration	40 minutes
Webinar Recording: Avaya Contact Centers integrated with leading CRM applications.	30 minutes
Webinar Recording: SAP CRM Interaction Center WinClient & WebClient showing telephony integration	45 Minutes
Join AMC and Lennox for an informative webinar that will discuss the common challenges faced by many contact centers today	60 Minutes
AMC/SAP, Understanding SAP’s New Direction for Interaction Center	45 Minutes
Using Siebel in a contact center or help desk environment with telephony (CTI) integration.	40 minutes
Using PeopleSoft in a contact center - why, how, and example call-flows and screen shots.	40 minutes
Webinar Recording: salesforce.com CRM showing telephony (CTI) integration	40 minutes
salesforce.com CRM demonstration	3 minutes
Integration Study Webinar Recording: When is an Integration Study Needed? Preparing for an Integration Study The AMC Integration Study	20 minutes
System Integrator Webinar Recording: What can AMC do for the SI? Expanding the SI Practice Increasing Billable Hours	20 minutes
How to Calculate ROI for CRM and Contact Center Integration Webinar Recording: In this AMC Webinar you'll learn:  The ROI areas of customer experience and operational efficiency Metrics for first call resolution, self service, agent time utilization and many other critical areas How to create realistic ROI metrics for a successful total project	35 minutes