 |
|
The Value of Integrating Siebel CRM
with Multi-Channel Communications |
32
minutes |
Integrating Communications with
Salesforce Winter 2012 |
30
minutes |
AMC Technology's Integration for
Cisco into Salesforce |
15
minutes |
|
CRM Integration for the Cisco
Enterprise |
40 minutes |
|
AMC Trade-Up Program for EOL/EOS
Cisco Connecter |
25 minutes |
|
Countdown to Dreamforce 2011 |
25 minutes |
|
Communication Enable Salesforce for
a Complete Customer Profile |
27 minutes |
Integrating Microsoft Dynamics CRM
2011 to your Contact Center |
51 minutes |
|
 Countdown
to IAUG: Five Things to Know About Integrating Avaya Contact Centers |
55 minutes |
|
Salesforce
Spring 2011 and the Service Console |
45 minutes |
|
Integrating
Siebel CRM into your Contact Center |
45 minutes |
|
Delivering World Class
Business Solutions for Avaya Aura Contact
Centers |
41 minutes |
|
Getting the Most out of Dreamforce
for the Contact Center |
50 minutes |
 The
Balancing Act for Contact Centers |
55 minutes |
|
Reduce
Operating Costs in the Enterprise Contact Center |
65 minutes |
 Integrate
Your Nortel Contact Center and CRM to Increase ROI |
40 minutes |
 Maximize
Your SAP CRM Investment with Enterprise Contact Center Integration |
45 minutes |
|
Microsoft Dynamics CRM showing telephony (CTI) integration |
40 minutes |
|
Avaya Contact Centers integrated with leading
CRM applications. |
30 minutes |
|
SAP CRM 2007 and
Contact Center Integration - learn the benefits,
see screen shots and call flows. |
60 Minutes |
|
SAP CRM Interaction Center WinClient & WebClient showing telephony integration
|
45 Minutes
|
 Join AMC and Lennox for an informative webinar
that will discuss the common challenges faced by
many contact centers today |
60 Minutes |
|
Using
Siebel
in a contact center
or help desk environment with
telephony (CTI) integration.
|
40 minutes
|
 Using
PeopleSoft
in a contact center - why, how, and example
call-flows and screen shots.
|
40 minutes
|
Integration Study Webinar
- When is an Integration Study Needed?
-
Preparing for an Integration Study
-
The AMC Integration Study
|
20 minutes
|
System Integrator Webinar
- What can AMC do for the SI?
-
Expanding the SI Practice
-
Increasing Billable Hours
|
20 minutes
|
How to Calculate ROI for CRM and Contact Center Integration
Webinar
-
The ROI areas of customer experience and
operational
efficiency
-
Metrics for first call resolution, self service,
agent time utilization and many other critical areas
-
How to create realistic ROI metrics for a successful
total project
|
35 minutes
|
 |
|
|
Live
Demo: Microsoft Dynamics CRM Integration in the Enterprise Contact
Center |
50 minutes |
|
Live
Demo: SAP CRM Integration in the Enterprise Contact Center |
65 minutes |
|
Live
Demo: Salesforce CRM Integration in the Enterprise Contact Center |
70 minutes |
