Once registered you'll have access to White Papers, Webinars and Product Demos.

A list of archived webinars is shown below.

Getting the Most out of Dreamforce for the Contact Center	50 minutes
The Balancing Act for Contact Centers	55 minutes
Reduce Operating Costs in the Enterprise Contact Center	65 minutes
Integrate Your Nortel Contact Center and CRM to Increase ROI	40 minutes
Maximize Your SAP CRM Investment with Enterprise Contact Center Integration	45 minutes
Microsoft Dynamics CRM showing telephony (CTI) integration	40 minutes
Avaya Contact Centers integrated with leading CRM applications.	30 minutes
SAP CRM 2007 and Contact Center Integration - learn the benefits, see screen shots and call flows.	60 Minutes
SAP CRM Interaction Center WinClient & WebClient showing telephony integration	45 Minutes
Join AMC and Lennox for an informative webinar that will discuss the common challenges faced by many contact centers today	60 Minutes
Using Siebel in a contact center or help desk environment with telephony (CTI) integration.	40 minutes
Using PeopleSoft in a contact center - why, how, and example call-flows and screen shots.	40 minutes
Integration Study Webinar: When is an Integration Study Needed? Preparing for an Integration Study The AMC Integration Study	20 minutes
System Integrator Webinar: What can AMC do for the SI? Expanding the SI Practice Increasing Billable Hours	20 minutes
How to Calculate ROI for CRM and Contact Center Integration Webinar Recording: In this AMC Webinar you'll learn:  The ROI areas of customer experience and operational efficiency Metrics for first call resolution, self service, agent time utilization and many other critical areas How to create realistic ROI metrics for a successful total project	35 minutes
Live Demo: Microsoft Dynamics CRM Integration in the Enterprise Contact Center	50 minutes
Live Demo: SAP CRM Integration in the Enterprise Contact Center	65 minutes
Live Demo: Salesforce CRM Integration in the Enterprise Contact Center	70 minutes