AMC Technology
is a leading provider of multi-channel integration solutions that allow contact
centers to more efficiently manage all types of customer interactions and
deliver superior levels of customer service.
Founded in
1995, AMC Technology is listed on Inc. magazine’s 500 fastest-growing private
companies in the U.S. Used every day by thousands of call center agents around
the globe, AMC’s Multi-Channel Integration Suite™
features an open architecture that easily, seamlessly integrates customer
relationship management (CRM) applications such as SAP, Oracle Siebel and
PeopleSoft CRM, Salesforce.com, and Microsoft with contact center solutions such
as Avaya, Cisco, Aspect, and Nortel.
History Timeline
1995 |
Founded in Richmond, Virginia |
1996 |
Developed Customer Interaction Center (CIC) - sold to SAP. Shipped to 12 million SAP users worldwide. |
1997-2000 |
Released series of CTI Channel Connectors including Avaya, Nortel, Cisco, Aspect, and Genesys. |
2001 |
Launched Multichannel Integration product (MCIS) to support telephony, e-mail, webchat, and SMS. Signed OEM with SAP. |
2002-2003 |
Expanded multi-channel product offerings. |
2004 |
Released interaction center hub for Microsoft® CRM, enabling multi-channel contact center capabilities. Launched relationship with
salesforce.com and prototyped hosted interaction center. Signed global distribution agreement with Nortel. |
2005-2007 |
Released 2nd generation AMC Multi-Channel Integration Server with enhanced integration capabilities. Additional CRM adapters for Siebel, Peoplesoft, MS CRM 3.0, salesforce.com, BMC’s Remedy. Signed global OEM agreement with major Contact Center vendor. |
