AMC Technology Company Overview.

AMC Technology is a leading provider of software that integrates multi-channel, real-time communications with the business applications used by contact center agents. Our products are certified by our partners and allow contact centers to more effectively manage all types of customer interactions and deliver superior levels of customer service while improving agent productivity.

Founded in 1995, AMC Technology leads the market in providing contact center integration expertise and best practices as well as contact center software to innovative companies that realize the benefits of connecting multi-channel communications to the CRM applications used by their enterprise. Used every day by thousands of contact center agents around the globe, AMC’s Multi-Channel Integration Suite™ features an open architecture that easily and seamlessly integrates customer relationship management (CRM) applications such as Salesforce, SAP, Microsoft, Oracle’s Siebel, PeopleSoft and E-Business Suite CRM, with contact center solutions from Aspect, Cisco and Avaya, including the Nortel family of products.

History Timeline

1995	Founded in Richmond, Virginia
1996	Developed Customer Interaction Center (CIC) - sold to SAP. Shipped to 12 million SAP users worldwide.
1997-2000	Released series of CTI Channel Connectors including Avaya, Nortel, Cisco, Aspect, and Genesys.
2001	Launched Multichannel Integration product (MCIS) to support telephony, e-mail, webchat, and SMS. Signed OEM with SAP.
2002-2003	Expanded multi-channel product offerings.
2004	Released interaction center hub for Microsoft® CRM, enabling multi-channel contact center capabilities. Launched relationship with salesforce.com and prototyped hosted interaction center. Signed global distribution agreement with Nortel.
2005-2007	Released 2nd generation AMC Multi-Channel Integration Server with enhanced integration capabilities. Released additional CRM adapters for Siebel, Peoplesoft, MS CRM 3.0, salesforce.com, BMC’s Remedy. Signed global OEM agreement with major Contact Center vendor.
2008-2009	Signed Global Reseller Agreement with Aspect. Recertified 7 AMC Telephony Connectors with SAP. Go-live of largest Salesforce contact center deployment with Financial Services Company
2010	Released new version of Application Adapter for Salesforce with new advanced functionality. Announced Migration Protection Plan for AMC customers. Passed the Software Solution Test for Microsoft Dynamics with AMC's Application Adapter for Microsoft Dynamics CRM and received Certified for Microsoft Dynamics® status.
2011	AMC Technology re-certifies to maintain Microsoft Gold Certified Partner Status. AMC announces integration capabilities for Oracle CRM On Demand, Oracle's Software-as-a-Service (SaaS) CRM application.