CRM Integration for Contact Centers

“AMC's product is a pleasant and straightforward implementation in the best possible sense, with a clear logging scheme, clear configuration, and deterministic behavior. This is wonderful, contrasted with the sort of Jenga-like nature I experience with so many other vendor products. The server product is very easy to implement.”

-IT Manager
Large Financial Institution

"We are very happy with the ease of integration provided by the AMC solution and the value it provides to our customer service operations."

— Owen Coppage,
AGL Program Director & CIO More

AMC Technology Reports Solid First Half 2010 Results and Continued Focus on Certifications

Every day, hundreds of thousands of contact center agents around the globe are using AMC Technology solutions to work more effectively and deliver higher levels of customer service. AMC Multi-Channel Integration Suite™ provides pre-packaged, proven integration between leading CRM applications and contact center systems.

Recorded Webinar: Getting the Most out of Dreamforce for Contact Centers

Mark your calendar to learn more about planning your Dreamforce agenda to learn everything you can during the show about CTI integration for contact centers running Salesforce CRM.

Recording Now Available

Recorded Webinar: The Balancing Act for Contact Centers: Reducing Costs and Improving Customer Experience - featuring Aspect

Join AMC Technology and our partner Aspect to learn ways to trim costs without negatively impacting customer service.

Recording Now Available

Free Resource: Projected Savings Calculator

This tool will help you assess what shaving seconds off of your call times would do for your contact center in terms of saving both time and money.

Using this data, you can answer high-level planning questions about center staffing, call handling and discover ways to reduce your operating costs.

Click Here