Personalize the Customer Experience
What if calling a contact center was like calling an old friend?
Knowing customer habits, preferences, and expectations are important in a competitive business world because consumers know they have choices.
AMC Technology’s Contact Canvas can help reinvent your contact center in several ways.
For Your Customers
Deliver calls to the right agent every time
71% of consumers say valuing their time is the most important thing a company can do to provide them with good service.
For Your Agents
Reduce keystrokes through automating processes
Studies show that companies that invest in the employee experience benefit on Wall Street.
For Your Business
Increase agent efficiency and customers’ brand loyalty
A 5% decrease of customer defection can lead to a 50% increase in profit
AMC Technology’s CONTACT CANVAS™ is connecting agents, knowledge workers and sales teams with innovative technology solutions to improve business technology.
Certified, Out-of-the-box Integration
Contact Canvas™ has certified integration for the leading CTI systems and CRM applications.