"A
‘perfect match’ between the Cisco Call Center
equipment and the customer’s SAP application was
made possible through the easiest implementation
which allowed filling the gap between these two
important platforms. CONVEX’s experience on
combining efforts with AMC's product and
expertise resulted on a clear customer
experience improvement."
André Castro
Project Manager
CONVEX SatecGroup
"We selected AMC's
MCIS product suite 6 years ago to provide
integration into our SAP systems across several
different sites. We value their industry
expertise and knowledge, which has helped us
through several system upgrades on both our CRM
and CTI platforms. Their development
capabilities and excellent customer support
complement their solid overall solution."
Debra Melber
Business Integration Team Lead CRM/CTI
"AMC's product is a pleasant and
straightforward implementation in the best
possible sense, with a clear logging scheme,
clear configuration, and deterministic behavior.
This is wonderful, contrasted with the sort of Jenga-like nature I experience with so many
other vendor products. The server product is
very easy to implement."
-IT
Manager
Large Financial Institution
"We
are very happy with the ease of integration
provided by the AMC solution and the value it
provides to our customer service operations."
— Owen Coppage,
AGL Program Director & CIO
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