"By giving our customer service representatives the ability to support communications via voice, fax and email we will realize cost savings and improve the level of service we provide our resellers."
— Kristin Lelsz, LII IT Manager More 


AMC Technology Announces it has Achieved Certification From SAP on Seven Additional Connectors.
More

Sloan Valve chooses AMC Technology to integrate their SAP CRM and Cisco Contact Center. This deployment will enable their 25 agent contact center to give customers a better customer experience.

More

AMC Earns Gold Certified Microsoft Partner Status. More



AMC Announces Results Summary for 2007 including 37% Growth in Closed Deals and Continued Product Investment.   More


TNT Post Chooses AMC Subscription Software to integrate their SAP CRM and Nortel contact center. This high volume processor of 16 million postal items a day can now benefit from screen pops for call center agents, and collection of interaction details in SAP CRM for analytics.   More


 

CRM Integration Best Practices
Taking the Pain Out of the Call Center:
Customer Interaction magazine hosted this informative webinar for Call Center managers.
 
 View Recording

WHITEPAPER - How to Calculate ROI for CTI Contact Center and CRM Integration:
AMC has provided this document via SAP Insider magazine, in cooperation with Microsoft Corporation.

Download Now 

Business Solutions
AMC solutions improve contact center efficiency and customer experience thanks to pre-certified out-of-the box software which integrates telephony and contact centers with CRM applications
Learn More